Felicia Hardnett
Orlando
Summary
Dynamic customer service professional with a proven track record at The UPS Store, excelling in cash handling and fostering customer satisfaction. Recognized for maintaining composure in high-pressure situations while promoting a welcoming environment. Reliable and adaptable, consistently enhancing the shopping experience through effective communication and attentive service.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
The UPS Store 4067
05.2023 - 02.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Fast Food Cashier
Dunkin' Donuts
08.2021 - 05.2022
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
Cashier/Stocker
Dollar Tree Stores
11.2018 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Service Worker
Palm Beach County School District
08.2015 - 03.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
No Degree - Nursing
Academy For Nursing And Health Occupations
West Palm Beach, FL01-1989
High School Diploma -
Northshore High School
West Palm Beach, FL06-1985
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
Timeline
Customer Service Cashier
The UPS Store 4067
05.2023 - 02.2025
Fast Food Cashier
Dunkin' Donuts
08.2021 - 05.2022
Cashier/Stocker
Dollar Tree Stores
11.2018 - 05.2021
Food Service Worker
Palm Beach County School District
08.2015 - 03.2021
No Degree - Nursing
Academy For Nursing And Health Occupations
High School Diploma -
Northshore High School
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