Felicia Hendrix

Managed patient check in and appointment scheduling, consent forms. Presented treatment plans, took x-rays and cleaned rooms and set up rooms if the clinical was short staffed or behind.

• Completed relevant insurance and other claim forms.
• Generated reports related to patient visits and other data points as needed.
• Assisted in the coordination of dental treatment plans for patients.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Scheduled and confirmed patient appointments and consultations.
• Processed payments from patients for services rendered.
• Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
• Reconciled codes against services rendered.
• Negotiated with insurance companies to obtain the best possible coverage for patient treatments.
• Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
• Verified patient insurance coverage and eligibility for dental services.
• Updated patient records when necessary due to changes in coverage or benefit levels.
• Processed invoice payments and recorded information in account database.

• Prepared bills and completed insurance forms using system software.
• Ensured compliance with infection control policies and procedures.
• Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
• Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
• Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Explained dental services and payment plans to help patients make informed decisions.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
• Ordered supplies necessary for daily operations of the practice.
• Verified patient insurance coverage and eligibility for dental services.
• Updated patient records when necessary due to changes in coverage or benefit levels.
• Processed requests for pre-authorization of treatments from providers on behalf of patients.
• Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.

• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Researched policy changes requested by clients and updated their accounts accordingly.
• Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
• Negotiated with insurance companies to obtain the best possible coverage for patient treatments.
• Processed requests for pre-authorization of treatments from providers on behalf of patients.
• Processed invoice payments and recorded information in account database.