Felicia Hildebran
Dynamic Customer Service Manager with a proven track record at Food Lion, excelling in team leadership and customer relations. Expert in cash handling and conflict resolution, I enhanced operational efficiency and staff performance through effective training programs, resulting in improved customer satisfaction and streamlined workflows.
Work History
Customer Service Manager
4 Years 7 MonthsAssisted in putting out tills and organizing printed paperwork from the previous day. Processed Western Union money orders and managed Coinstar transactions. Opened the store promptly for customer access by 7 AM.
Completed daily paperwork and entered data into Storeline system. Assisted with safe declarations and processed deposits. Served customers with prompt and attentive service.
Assisted in managing schedule for staff of 28 individuals. Operated customer service desk effectively. Provided exceptional customer service and support to clients.
Manager
4 Years 3 Months- Led operational team in executing daily logistics and inventory management tasks.
- Streamlined workflow processes to enhance productivity and reduce operational delays.
- Mentored staff on best practices for safety and efficiency in warehouse operations.
- Implemented training programs to improve employee performance and retention rates.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
4 Years 10 MonthsWent in opened store started baking bread prepared prep for the day . Ordered products for our store made schedule and bank deposits.
Education
High School Diploma
Timeline
Customer Service Manager
Manager
Manager
St Stephens
Skills
Certification
Safe Serve