Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Holmes
Open To Work
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Felicia Holmes

Customer Service Rep
Ladson,SC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeCustomer Service RepresentativeBenefit AdministratorData EntryLibrary Technician

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Ladson, SC
Open to relocation: Yes

Important To Me

Work-life balanceWork from home optionPaid time offHealthcare benefitsPaid sick leave

Summary

Customer service representative with extensive experience in managing inquiries and optimizing financial processes. Expertise in fostering strong customer relationships that lead to increased repeat business and satisfaction. Demonstrated ability to coordinate cross-departmental efforts for effective issue resolution and operational support.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Carolina National Transportation
Mount Pleasant, SC
05.2018 - 08.2026
  • Managed customer inquiries through phone and email communication.
  • Built strong customer relationships that fostered repeat business.
  • Coordinated cross-departmental efforts to resolve customer issues efficiently.
  • Streamlined account collections to improve cash flow while maintaining customer relationships.
  • Meticulously handled customer invoicing and settlements to support financial operations.
  • Processed weekly driver settlements to build trust and reliability.
  • Ensured accurate freight load verification and driver settlements for operational efficiency.
  • Maintained accurate records by managing and updating data systematically.
  • Provided personalized support to drivers, addressing concerns and promoting a positive environment.

Customer Service Representative

Robert Half
Mount Pleasant, SC
01.2018 - 05.2018
  • Ensured accuracy and prompt processing of invoicing and settlements.
  • Processed weekly settlements for drivers, fostering trust and reliability.
  • Verified freight loads to maintain accurate invoicing and timely settlements.
  • Streamlined account reconciliation to improve payment efficiency and strengthen customer relationships.
  • Communicated with clients to resolve account issues and enhance account management.
  • Collaborated with team to optimize customer service processes and elevate service levels.
  • Maintained up-to-date customer records through meticulous data entry.

Benefit Administrator

Johnson Group
North Charleston, SC
09.2017 - 12.2017
  • Enroll employees in health benefits, resolving plan issues.
  • Explain health plans to employees, aiding informed decisions.
  • Resolved employee concerns, enhancing overall satisfaction.
  • Implemented data entry accuracy checks, reducing errors and improving overall efficiency in benefits administration.
  • Maintained meticulous records of sensitive information, ensuring compliance and fostering trust with stakeholders.
  • Handled calls, safeguarding employee data privacy.
  • Ensured confidentiality of sensitive information in all communications., ensuring data security.

Data Entry

Robert Half
05.2017 - 09.2017
  • Executed precise data entry and administrative tasks to ensure data integrity.
  • Supported team by managing data entry, enhancing workflow and productivity.
  • Utilized Microsoft software to streamline data management processes and improve accuracy.
  • Managed incoming communications to promote seamless operations and collaboration.
  • Handled mail and faxes for timely distribution, supporting effective communication.

Library Technician

MCCS Libraries Parris Island/ Air Station
Beaufort, SC
06.2016 - 04.2017
  • Provided customer assistance while training staff to improve technical skills and service quality.
  • Utilized technical expertise with office equipment to boost productivity and improve patron satisfaction.
  • Managed library materials to streamline processing and distribution.
  • Operated essential office equipment, maintaining smooth library operations.
  • Compiled and submitted detailed financial reports based on daily and monthly statistics.
  • Promoted a clean library environment to enhance user experience. and sanitation of all library materials.

Customer Service Rep

Parris Island Main Exchange
Parris Island, SC
05.2016 - 06.2016
  • Managed financial services, including credit payments and money transfers, ensuring accuracy and compliance.
  • Pioneered streamlined methods for merchandise returns, enhancing processing speed and customer satisfaction.
  • Led merchandise restocking and event support, enhancing operational efficiency during peak traffic.
  • Collaborated with team to improve service efficiency in item returns and special orders.
  • Processed transactions and account openings, maintaining adherence to financial protocols.
  • Partnered with team to streamline item returns and special orders, improving service efficiency and customer satisfaction.
  • Enhanced customer satisfaction by effectively managing credit and payment services for seamless shopping experiences.

Education

BACHELOR OF SCIENCE - INTERDISCIPLINARY STUDIES

Keiser University-Ft Lauderdale
Fort Lauderdale, FL
09-2016

Skills

  • Customer service
  • Customer relationship management
  • Administrative support and invoicing accuracy
  • Financial reconciliation
  • Basic accounting
  • Data management
  • Department coordination
  • Office technology use
  • Microsoft Outlook proficiency
  • Computer literacy
  • Organizational abilities
  • Professional demeanor

Timeline

Customer Service Representative

Carolina National Transportation
05.2018 - 08.2026

Customer Service Representative

Robert Half
01.2018 - 05.2018

Benefit Administrator

Johnson Group
09.2017 - 12.2017

Data Entry

Robert Half
05.2017 - 09.2017

Library Technician

MCCS Libraries Parris Island/ Air Station
06.2016 - 04.2017

Customer Service Rep

Parris Island Main Exchange
05.2016 - 06.2016

BACHELOR OF SCIENCE - INTERDISCIPLINARY STUDIES

Keiser University-Ft Lauderdale

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Felicia HolmesCustomer Service Rep