Felicia Holt
Fairbanks
Summary
Purposeful and multitasking individual considered extremely ambitious, willing to exceed expectations and capable of maximizing all tasks. Highly organized and meticulous professional with years of progressive experience in customer service. I am determined to build my professional career in the finance industry.
Overview
9
9
years of professional experience
Work History
Billing Assistant/Fine Jewelry Consultant
Bishops Jewelry Gallery
Fairbanks, AK
02.2026 - Current
- Processes customer billing inquiries with accuracy and efficiency.
- Collaborates with sales team to resolve discrepancies promptly.
- Implements improvements in invoicing procedures to enhance workflow.
- Improves billing accuracy by diligently reviewing and verifying invoice data before submission.
- Receives, sorts, and distributes incoming mail.
- Collaborates with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Produces and mails invoices, payment reminders, and financial notices.
- Contacts customers and third party payers to pursue payments.
- Uses data entry skills to accurately document and input statements.
- Processes vendor and supplier payments on weekly basis.
Store Manager
Zales the Diamond Store
Fairbanks, AK
09.2021 - 02.2023
- Managing a retail store with 9 employees with revenue of $1.5 million per year
- Increased and consistently maintained the repair department of an average 160% over quota per month.
- Hired and trained 9+ staff on products, customer service and selling techniques.
- Conducted weekly meetings with the team and one-on-one development plans for each employee.
- Opening new accounts with our Zales financing and explaining each option and which would benefit the guests and why.
- Meet/Exceed attachment rate in our ESA department.
- Managed Repair department that dealt with estimates, reports, and extremely detailed to guests that needed clear and precise communication. Which has led to 180% profit margins each month since becoming head of the department.
- Led team to achieve sales goals through effective coaching and performance management.
Assistant Store Manager
Zales the Diamond Store
Fairbanks, AK
03.2021 - 09.2021
- Daily reporting and communication with the Shop Manager, and District Manager to keep jobs up to date, help resolve any guest issues.
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
- Supervised, trained, and coached other employees, organized inventory, audits, and maintained professional communication with clients.
Supervisor
Zales the Diamond Store
Fairbanks, AK
03.2017 - 03.2021
- Leading Jewelry Consultant- sold an average of $1000 a day.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Recognized and awarded on many occasions for earning top sales quotas for the store.
Education
Associate of Science -
University of Fairbanks Alaska
Fairbanks, AKAssociate of Applied Science - Accounting
University of Alaska Fairbanks
Fairbanks, AK05-2021
Skills
- Event Planning
- Enhanced Organization
- Analytical skills
- Negotiation Techniques
- Accounting/ bookkeeping
- Research Proficiency
- Self- Management
- Emotional Intelligence
- Strategic Planning
- Superior Customer Service
- Relationship Building
- Networking
Timeline
Billing Assistant/Fine Jewelry Consultant
Bishops Jewelry Gallery
02.2026 - Current
Store Manager
Zales the Diamond Store
09.2021 - 02.2023
Assistant Store Manager
Zales the Diamond Store
03.2021 - 09.2021
Supervisor
Zales the Diamond Store
03.2017 - 03.2021
Associate of Science -
University of Fairbanks Alaska
Associate of Applied Science - Accounting
University of Alaska Fairbanks