Dedicated and detail-oriented professional with a strong background in the service industry and a passion for delivering quality support in fast-paced environments. After taking time away from the workforce to focus on personal responsibilities, I am now eager to re-enter with renewed motivation and a strong worth ethic. Known for excellent time management, adaptability, and a positive, team-oriented attitude. Ready to bring strong organizational and communication skills to clerical or healthcare support roles. A quick leaner with the ability to thrive independently or collaboratively.
Hi, I’m
Felicia Hosley
Cincinnati,OH
Summary
Overview
7
years of professional experience
Work History
Logan's Roadhouse
Server
02.2018 - 04.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Outback Steakhouse
Server
01.2019 - 03.2019
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Dunkin' Donuts
Cashier
09.2016 - 01.2018
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Starbucks
Barista
08.2015 - 01.2016
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Ups Supply Chains Solutions
Warehouse Order Picker
07.2015 - 01.2016
Job overview
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
Cincinnati State & Technical College
Work Study Student
10.2013 - 01.2014
Job overview
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Maintained confidentiality while handling sensitive information related to student records or university matters.
- Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.
Education
Cincinnati State Technical And Community CollegeCincinnati, OH
Associate of Science from Nursing
05-2015
University Overview
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Outback Steakhouse
01.2019 - 03.2019
Server
Logan's Roadhouse
02.2018 - 04.2020
Cashier
Dunkin' Donuts
09.2016 - 01.2018
Barista
Starbucks
08.2015 - 01.2016
Warehouse Order Picker
Ups Supply Chains Solutions
07.2015 - 01.2016
Work Study Student
Cincinnati State & Technical College
10.2013 - 01.2014
Cincinnati State Technical And Community College
Associate of Science from Nursing
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