Felicia Hostettler
Summary
- Dedicated Nurses office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
- State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Nurses Office Assistant
Heritage Woods
02.2024 - Current
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
- Created and updated records and files to maintain document compliance.
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
Owner/operator
Fefe's Little Bake Shop
10.2023 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Maximized freshness of baked products through careful scheduling of production times.
- Streamlined baking processes for improved efficiency and reduced waste.
- Enhanced customer satisfaction by creating appealing and delicious baked goods.
CNA
Heritage Woods
09.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperatures and blood pressures.
- Promoted good oral and personal hygiene by aiding patients with shaving and bathing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Owner/Operator
Felicia's Fab Finds
01.2019 - 01.2024
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Developed different graphic designs for clothing apparel.
- Managed inventory regarding supplier and stocked items.
CNA
Heritage Woods
02.2018 - 03.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperatures and blood pressures.
- Promoted good oral and personal hygiene by aiding patients with shaving and bathing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Burgin Manor
03.2014 - 06.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperatures and blood pressures.
- Promoted good oral and personal hygiene by aiding patients with shaving and bathing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Worked alzheimer's unit
CNA
Heritage Woods
03.2013 - 03.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperatures and blood pressures.
- Promoted good oral and personal hygiene by aiding patients with shaving and bathing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
No Degree - Respiratory Therapy
Illinois Eastern Community Colleges
Olney, ILHigh School Diploma -
Brownstown High School
Brownstown, IL05.2009
CNA License - CNA
Kaskaskia College
Centralia, IL05.2009
Skills
- Budget Development
- Operational Reporting
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Mobility Assistance
- Patient-focused care
- HIPAA Compliance
- Records Management
- Supply Ordering
- Waste Reduction
- Food Cost Analysis
Timeline
Nurses Office Assistant
Heritage Woods
02.2024 - Current
Owner/operator
Fefe's Little Bake Shop
10.2023 - Current
CNA
Heritage Woods
09.2022 - Current
Owner/Operator
Felicia's Fab Finds
01.2019 - 01.2024
CNA
Heritage Woods
02.2018 - 03.2019
CNA
Burgin Manor
03.2014 - 06.2016
CNA
Heritage Woods
03.2013 - 03.2014
No Degree - Respiratory Therapy
Illinois Eastern Community Colleges
High School Diploma -
Brownstown High School
CNA License - CNA
Kaskaskia College
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