Felicia Jackson
West Haven,CT
Summary
Social services professional who is committed to being a resource and advocate for juveniles and adults. Empathetic youth worker passionate about providing meaningful support and services to clients. Excellent communicator bringing 5 years of comprehensive experience developing and implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intervention Specialist
Community Solutions, Inc
06.2023 - Current
- Enhanced client outcomes by implementing evidence-based intervention strategies and techniques.
- Provide multifaceted intervention services for justice involved individuals
- Introduce skills for emotional regulation and behavioral supports
- Schedule,conduct and document individual counseling sessions tailored for individual client personal issues
Youth Advocate
Community Solutions, Inc. Lisa’s Wish
04.2022 - 05.2023
- Advocated for adolescents transitioning into independent living
- Emphasized value and importance of responsibility and accountability
- Conceptualized and customized 75% of individual and group life skills
- Lead community meetings, addressed resident concerns with viable solutions
- Increased mental health awareness, performed mental health check-ins at 90% of community meetings
- Managed and led activities promoting growth in mental, emotional, and educational areas
Senior Support Staff
CT Clinical Services
06.2021 - 02.2023
- Identified issues of concern and counseled, created goals and developed treatment plans
- Facilitated life skills, helped clients find jobs or reestablish careers
- Enabled clients to live in environments that encourages positive relationships
- Encouraged clients to use effective coping strategies and skills when necessary
- Ensured safety of clients, administered medication and drug tests
Assistant Manager
West Haven Community House
07.2020 - 01.2021
- Prepared timekeeping and scheduling, fulfilling shift assignments
- Assisted in implementation of ISP goals
- Acted as primary advocate to fulfill life skill requirements
- Administered medications, oversee planning and scheduling of recreational activities
Intake Assistant
Fairfield County Court
02.2016 - 04.2017
- Served as first point of contact for family relations services
- Conducted 35 initial interviews with clients to assess their needs, educate them on processes and directing them to appropriate personnel for assistance
- Interviewed and assessed individual’s eligibility to determine their status and their need for appropriate follow- up assistance and services
- Printed, scanned, and verified court dockets, drafted correspondence regarding decisions, compiled case files and prepared documentation
Education
Bachelor of Science - Health, and Human Services
Ashford University
San Diego, CA2025
Associate of Arts - Liberal Arts, Social Sciences
Bronx Community College
The Bronx, NY05.1989
Skills
- Motivational Interviewing and Client Engagement
- Interpersonal skills
- Activity Implementation
- Educational Activities
- Program Support
- Group Session Workshops
- Group Facilitation
- Cognitive Behavioral Therapy
- Youth Advocacy & Mentoring
Certification
Medication Certification
Physical Management Techniques
Timeline
Intervention Specialist
Community Solutions, Inc
06.2023 - Current
Youth Advocate
Community Solutions, Inc. Lisa’s Wish
04.2022 - 05.2023
Senior Support Staff
CT Clinical Services
06.2021 - 02.2023
Assistant Manager
West Haven Community House
07.2020 - 01.2021
Intake Assistant
Fairfield County Court
02.2016 - 04.2017
Bachelor of Science - Health, and Human Services
Ashford University
Associate of Arts - Liberal Arts, Social Sciences
Bronx Community College
Medication Certification
Physical Management Techniques
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