Felicia M Jaramillo
Pojoaque,NM
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Pueblo Of Pojoaque
Santa Fe, NM
01.2024 - Current
- Experience with Excel, Powerpoint, Word, Outlook, Google Drive and similar tools.
- Handles clerical responsibilities such as typing filing faxing shredding and other related duties.
- Assisting with organization of files.
- Responsible for ordering office supplies responsible for intake applications such as (medical assistance, emergency assistance, disability assistance and food vouchers).
- Are responsible for conducting drug screening regarding emergency assistance application.
- Transport clients as needed.
- Assists in coordination of all social service events including planning, purchasing, recruitment, maintain participation logs, and assistance with actual events.
- Maintains staff calendar
Responsible for preparing invoice for payment and posting costs into appropriate accounting code. - Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Composing and editing for correspondence memos, and other written documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Caregiver
Ideal Home Care Services
Española, NM
02.2019 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained entire family's schedule and organized events.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Caregiver
HomeInstead
Santa Fe, NM
12.2018 - 06.2025
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Manager
McDonald's
Los Alamos, NM
09.2018 - 11.2019
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Accomplished multiple tasks within established timeframes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Shift Manager
Sonic Drive In
Los Alamos, NM
04.2001 - 09.2018
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Excelled in every store position and regularly backed up front-line staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Caregiver, Special Needs
Las Cumbres Community Services
Española, NM
10.2006 - 05.2009
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Receptionist
Mazada Volvo
Santa Fe
06.2006 - 10.2006
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
No Degree - Medical Assisting
Apollo College
Albuquerque, NM08-2005
High School Diploma -
Pojoaque
Santa Fe, NM05-2004
Skills
- Case Management
- Client Requirements
- Medical Reminders
- First Aid and Safety
- Time Management
- Client Documentation
- Mail handling
- Meeting planning
- Customer and client relations
- File organization
- Patient Care
- Dependable and Responsible
- Multitasking and Organization
- Laptop and Tablet Operation
- Caregiver and Family Support
- Communication Assistance
- Word Processing
- First Aid Certification
- Office organization
- Patient transportation
- Confidentiality adherence
- Event planning
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Filing
- Customer relations
- Documentation and recordkeeping
- Office management
- Dedicated team player
- Deadline oriented
- Invoice processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Pueblo Of Pojoaque
01.2024 - Current
Caregiver
Ideal Home Care Services
02.2019 - Current
Caregiver
HomeInstead
12.2018 - 06.2025
Manager
McDonald's
09.2018 - 11.2019
Caregiver, Special Needs
Las Cumbres Community Services
10.2006 - 05.2009
Receptionist
Mazada Volvo
06.2006 - 10.2006
Shift Manager
Sonic Drive In
04.2001 - 09.2018
No Degree - Medical Assisting
Apollo College
High School Diploma -
Pojoaque