Felicia Jennings
Simpson,PA
Summary
Driven leader with proven success at Salmons Corp., enhancing team efficiency and customer satisfaction in medical telecommunications. Excelled in staff management and problem-solving, significantly improving workflow and compliance. Skilled in operating complex telecom systems and typing at 80 WPM, adept at training staff and motivating teams to exceed objectives.
Overview
10
10
years of professional experience
Work History
Supervisor
Salmons Corp. Dba Physicians Plus Answering Svc.
02.2015 - Current
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Medical Telecommunications
Salmons Corp. Dba Physicians Plus Answering Svc.
02.2015 - Current
- Managed and operated telecommunications systems within a healthcare environment.
- Coordinated communication between healthcare providers, patients and administrative staff.
- Ensured compliance with healthcare regulations and data privacy standards (e.g., HIPAA).
- Program and implement on-call scheduling for providers.
- Dealt directly with patients, providers and administrative staff.
Education
High School Diploma -
Hazleton Area High School
Hazleton06.2007
Skills
- Training and mentoring staff on the use of telecommunications systems
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Supervisor
Salmons Corp. Dba Physicians Plus Answering Svc.
02.2015 - Current
Medical Telecommunications
Salmons Corp. Dba Physicians Plus Answering Svc.
02.2015 - Current
High School Diploma -
Hazleton Area High School
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