Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Jones

Riverbank,CA

Summary

Entrepreneurial Owner and Administrative Assistant with experience and solid history of business success and financial management. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Proficient in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction.

Overview

15
15
years of professional experience

Work History

Administrative Assistant to the General Manager

NFI Industries
Tracy, CA
10.2021 - Current
  • Managed and mentored clerical staff to carry out operational directives with high productivity and accuracy.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Managed and tracked expenses to meet company budget requirements.
  • Managed daily invoices, reports and proposals.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Helped team develop specialized projects, events and promotions.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Facilitated job application processes for qualified candidates.

Owner/Operator

Thread Me Knot
Riverbank, CA
02.2015 - Current
  • Provide superior Customer/Clerical Service.
  • Professional Seamstress.
  • Perform Accounts payable/receivable.
  • Project management.
  • Shipping/Receiving.
  • Inventory.
  • Taxes/state/local
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Coordinated with webmaster to develop website and create online advertisements.

Shipping/Receiving Clerk

Foster Farms
Livingston, CA
01.2014 - 01.2015
  • Check in/out truck drivers in a timely manner.
  • Answer phone calls.
  • Effectively and efficiently communicate with peers.
  • Find missing inventory.
  • Accurately keep track of picking statistics.
  • Complete picking orders for following shift.
  • Provide superior Customer/ Clerical Service.
  • Successfully Multitask in working front desk and freezer office.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.

Customer Service Representative

Bank of the West
Ceres, CA
01.2010 - 12.2013
  • Provided superior customer service.
  • Ran daily transactions with accuracy.
  • Met Sales Goals.
  • Accurately Balanced drawers at the end of shift.
  • Maintained Privacy to each and every customer.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Education

Associate of Science - Natural Sciences

Modesto Junior College
Modesto, CA
05.2022

Grace M. Davis High School
05.2010

Health Careers Academy

Skills

  • Customer relations
  • Recordkeeping and bookkeeping
  • Accounting skills
  • Inventory systems
  • Advanced MS Office Suite knowledge
  • Business Planning
  • Self-starter
  • Product branding
  • Database entry
  • Schedule management
  • Billing and invoicing
  • Scheduling and calendar management
  • Strong problem solver

Timeline

Administrative Assistant to the General Manager

NFI Industries
10.2021 - Current

Owner/Operator

Thread Me Knot
02.2015 - Current

Shipping/Receiving Clerk

Foster Farms
01.2014 - 01.2015

Customer Service Representative

Bank of the West
01.2010 - 12.2013

Associate of Science - Natural Sciences

Modesto Junior College

Grace M. Davis High School

Health Careers Academy

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Felicia Jones