Shannon Jones
Riverbank,CA
Summary
Results-driven Medical Practice Manager with over 5 years of experience overseeing daily operations in healthcare settings. Skilled in managing clinical and administrative staff, optimizing workflows, and ensuring compliance with regulatory standards. Adept at improving patient satisfaction, reducing operational costs, and driving practice growth. Strong multi-specialty clinical background, and team leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Manager
HealthyU Clinics
12.2024 - Current
- Oversee daily operations and provide a clean, secure, and hospitable environment for multi-provider practices across several locations.
- Manage the hiring, scheduling, training, and performance monitoring of 21 clinical and administrative employees.
- Assure adherence to state healthcare laws, OSHA, and HIPAA. Conduct audits to guarantee a decrease in errors and enhance procedures, compliance.
- Assist the management team in organizing practice onboarding, projects, and services, as well as in streamlining and standardizing processes and workflows.
- Manage patient care services, guaranteeing that all patient populations receive consistently high-quality, cost-effective treatment.
Practice Manager
First California Physician Partners
10.2020 - 12.2024
- Managed daily operations for multi-provider practices at multiple sites ensuring consistent delivery of high-value quality care to all patient populations served.
- Supervised 26 clinical and administrative staff, including hiring, scheduling, training, and performance management.
- Lead performance evaluations of staff, acknowledging personal strengths, fostering growth, providing constructive feedback and identifying areas for improvement.
- Mentored junior staff members providing guidance on professional development opportunities within the healthcare industry.
- Lead team meetings to discuss practice goals, address challenges, and foster a collaborative work environment.
- Ensure compliance with HIPAA, OSHA, and state healthcare regulations. Conduct audits to guarantee a reduction of errors and improve processes.
- Accessed, monitored, and analyzed budgets and financial reports, utilized resources and implemented cost-saving measures.
- Maintained accurate reporting on patient volumes, billing, and operational performance.
- Collaborate with the management team to coordinate practice onboard, projects, services, and streamline and standardize workflows and procedures.
- Fostered relationships with insurance providers, resulting in favorable reimbursements for quality measures and performance.
Lead Certified Medical Assistant
First California Physician Partners
01.2017 - 10.2020
- Accurately recorded vitals, patient history, chief complaints and relevant appointment information.
- Administered injections, performed point of care test and assisted physician with office procedures.
- Managed and maintained inventory to maximize cost effectiveness.
- Fostered teamwork and positive communication, provided staff training, assisted in onboarding and performed annual competencies.
- Ensure compliance with HIPAA, OSHA, and state healthcare regulations. Conduct audits to guarantee a reduction of errors and improve processes.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
Certified Medical Assistant
FCPP
01.2012 - 01.2017
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma -
Riverbank High School
Riverbank05.1997
Skills
- Effective communication and problem-solving skills
- Regulatory Compliance (HIPAA, OSHA)
- Staff Training & Development
- Budgeting & Financial Management
- Patient Experience & Retention
- Medical Billing & Coding (CPT, ICD-10)
- EHR/EMR Systems
- Process Improvement & Workflow Optimization
Certification
- NHA CMA Certified
- BLS Certified
Timeline
Practice Manager
HealthyU Clinics
12.2024 - Current
Practice Manager
First California Physician Partners
10.2020 - 12.2024
Lead Certified Medical Assistant
First California Physician Partners
01.2017 - 10.2020
Certified Medical Assistant
FCPP
01.2012 - 01.2017
High School Diploma -
Riverbank High School
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