Felicia King
Sherwood,AR
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Red Lobster
Little Rock, AR
10.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant Manager
US Pizza Co.
Little Rock, AR
04.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
US Pizza Co.
Little Rock, AR
10.2019 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Driver Dispatch
Arkansas Portable Toilets
North Little Rock, AR
07.2018 - 09.2019
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Education
No Degree - Pre Req
Pulaski Technical College
North Little Rock, ARDiploma - Nursing And Health Education
Baptist Health Schools Little Rock
Little Rock, AR05.2010
High School Diploma -
Sheridan High School
Sheridan, AR1995
Skills
- Customer Relationship Management
- Staff Training
- Staff Development
- Time Management
- Cost Control
- Recruiting and Interviewing
- Employee Performance Evaluations
- Orientating and Training
- Team Motivation
Timeline
Restaurant Manager
Red Lobster
10.2023 - Current
Assistant Manager
US Pizza Co.
04.2021 - Current
Supervisor
US Pizza Co.
10.2019 - 04.2021
Driver Dispatch
Arkansas Portable Toilets
07.2018 - 09.2019
No Degree - Pre Req
Pulaski Technical College
Diploma - Nursing And Health Education
Baptist Health Schools Little Rock
High School Diploma -
Sheridan High School