JENNIFER HOLT
Port Orange,FL
Summary
Customer-focused professional with extensive experience in customer service, sales, restaurant management, and customer support. Skilled at handling customer questions, resolving concerns, processing transactions, maintaining accurate records, and creating positive customer experiences. Brings strong communication, problem-solving, and leadership skills, with a commitment to dependable service and customer satisfaction.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Restaurant Manager
El Patron Mexican Restaurant
02.2017 - 06.2019
- Coordinated daily restaurant operations to enhance customer experience.
- Resolved customer inquiries and service concerns to ensure satisfaction.
- Utilized management and communication skills to streamline service and strengthen team coordination.
Restaurant Manager
El Tequila Mexican Restaurant
Daytona Beach, FL
01.2016 - 02.2017
- Oversaw day-to-day service, enhancing customer satisfaction through attentive management.
- Responded to customer requests, ensuring smooth restaurant operations and positive dining experiences.
- Coordinated team efforts, leveraging organization and leadership skills to deliver consistent service.
Sales Agent / Customer Support Representative
Evergreen Sales and Marketing
Daytona Beach, FL
03.2007 - 10.2010
- Managed inbound and outbound calls to address customer inquiries and provide support.
- Addressed customer questions and concerns, resolved issues, and collaborated with departments for effective solutions.
- Managed inbound customer calls to address inquiries and ensure satisfaction. and contacted customers through outbound calls.
- Proposed service upgrades to improve customer satisfaction.
Education
Phlebotomist Certification - Phlebotomy
Daytona State College
Daytona Beach, FL 01.2023 - 03.2023
Associate of Science degree -
Daytona State College
Daytona Beach, FLHigh School Diploma -
Spruce Creek High School
Port Orange, FL 08.2001 - 05.2005
Skills
- Food safety and restaurant operations
- Team management
- Customer service
- Medical terminology
- Proficient care of patients
- Lab draws/ phlebotomy
- Hospital operations
- Complaint resolution
- Sales and service recommendations
- Payment processing and POS systems
- Data entry and account updates
- Inbound and outbound calls
- Problem-solving
- Relationship building
- Staff training
- Detail oriented
- Ticket resolution
- Order processing
- Customer relationship management
- Conflict resolution
- Effective communication
- Active listening
- Time management
- Team collaboration
Certification
Phlebotomy Certification
Servsafe certification
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Phlebotomist Certification - Phlebotomy
Daytona State College
01.2023 - 03.2023
Restaurant Manager
El Patron Mexican Restaurant
02.2017 - 06.2019
Restaurant Manager
El Tequila Mexican Restaurant
01.2016 - 02.2017
Sales Agent / Customer Support Representative
Evergreen Sales and Marketing
03.2007 - 10.2010
High School Diploma -
Spruce Creek High School
08.2001 - 05.2005
Associate of Science degree -
Daytona State College