Felicia Lagana
Fort Myers,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alta Resources: Blue Cross And Blue Shield
Fort Myers, FLORIDA
09.2023 - 06.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Bridal Consultant
David's Bridal
Fort Myers, FL
06.2023 - 09.2023
- Conducted consultations with potential clients to discuss budget, style preferences, color schemes, and other related topics.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
Liquor Store Manager
Winn Dixie Supermarket
Fort Myers, FL
04.2022 - 04.2023
- Performed administrative tasks such as filing paperwork or updating records.
- Managed pricing structure for items within assigned departments according to corporate guidelines.
- Participated in monthly inventory counts, verifying accuracy of records against physical count results.
Education
Certified Scrum Master
Colorado Springs, CO12-2024
Skills
- Account updating
- Complaint resolution
- Scheduling
- Proofreading
Timeline
Customer Service Representative
Alta Resources: Blue Cross And Blue Shield
09.2023 - 06.2024
Bridal Consultant
David's Bridal
06.2023 - 09.2023
Liquor Store Manager
Winn Dixie Supermarket
04.2022 - 04.2023
Certified Scrum Master
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