FELICIA LEE
Fairburn,GA
Summary
Results‑driven Operations, Permitting, and Project Support professional with over fifteen years of experience coordinating complex workflows and supporting cross functional teams across multi-jurisdictional environments. Brings ten years of permitting expertise, including regulatory coordination, compliance support, and high-volume approval management. Known for strong people leadership through coaching and performance reinforcement, and for clear communication that strengthens team effectiveness and ensures organized, high-quality results in fast paced settings. A creative and analytical problem solver committed to continuous learning, innovation, and delivering solutions that improve processes and drive positive outcomes. Customer focused with strong interpersonal skills and a proven ability to address concerns, improve satisfaction, and support service excellence.
Overview
15
15
years of professional experience
Work History
Senior Permitting Manager
Flock Safety
Atlanta, Georgia
05.2022 - 04.2026
- Served as the primary liaison between operations teams, government agencies, external partners, and internal stakeholders, ensuring clear communication and alignment across Right of Way, utility, municipal, zoning, and infrastructure permitting requirements..
- Managed complex permitting workflows across multiple jurisdictions by coordinating submissions, handling revisions and inquiries, and driving follow up actions that kept high volume projects on schedule and resolved issues quickly.
- Maintained organized and accurate documentation and status records for Right of Way, utility, commercial, and municipal approvals, ensuring compliance during audits and enhancing visibility into project progress.
- Utilized structured reporting, data tracking, and performance metrics to monitor project status and identify bottlenecks, facilitating timely resolutions across diverse permitting categories and assigned territories.
- Completed large volumes of administrative and technical tasks with accuracy and strong attention to detail while supporting permitting reviews, compliance checks, and cross functional coordination in a fast paced operational environment.
- Supported project planning through risk identification, deadline monitoring, and clear communication of updates to cross-functional teams and permitting stakeholders, enhancing collaboration in Right of Way, utility, zoning, and infrastructure approvals.
Project Manager – Permitting & Legal Team
REEF Technology
Atlanta, Georgia
09.2019 - 05.2022
- Directed the permitting lifecycle across thirty two United States jurisdictions and the United Kingdom by preparing applications, organizing documentation, coordinating processing, and supporting regulatory review for commercial operational, health, fire, planning, and zoning approvals.
- Supported project planning by identifying regulatory risks, monitoring deadlines, and resolving inquiries and documentation gaps, facilitating project progression and ensuring compliance.
- Served as a permitting subject matter expert by advising senior leadership on regulatory considerations, best practices, and operational impacts across commercial, health, fire, and zoning environments.
- Managed high volume project workflows by coordinating permit packets, tracking revisions and approvals, and maintaining license renewals and regulatory updates to ensure all requirements were completed accurately and on time.
- Built partnerships with executives, legal teams, operations, and external stakeholders through clear communication and consistent status meetings, enhancing compliance and accelerating site activation.
- Managed three direct reports by coaching, scheduling, providing performance feedback, and training support, strengthening team capability and enhancing execution.
Contract Manager I & II – Legal Compliance Projects
Sprint Business
Atlanta, Georgia
12.2012 - 10.2018
- Managed and oversaw the execution of contracts valued up to one million five hundred thousand dollars for major enterprise accounts including FedEx and other high volume business clients.
- Acted as primary contact for contract administration, reviewing complex agreements for accuracy, regulatory compliance, and alignment with organizational standards.
- Coordinated contract modification and review processes with internal teams, external partners, legal stakeholders, and Sales to ensure delivery of complete and accurate agreements that met business needs.
- Supported RFP and bidding procedures by evaluating vendor submissions, preparing contract terms, and coordinating with Sales to ensure proposals met operational and compliance requirements.
- Led process improvement initiatives that refined tools, strengthened operational efficiency, and supported major legal compliance projects, including the development and maintenance of a centralized contract repository.
- Established strong stakeholder relationships through consistent communication and weekly meetings, clarifying expectations and aligning priorities to support project progress.
Project Coordinator
Sprint Business
Atlanta, Georgia
11.2010 - 12.2012
- Coordinated tasks, tracked progress, and maintained clear communication across service and operations teams to support project and change management initiatives in fast paced telecom environment.
- Communicated project expectations to cross functional telecom teams and external partners to ensure alignment, timely execution, and consistent delivery of service requirements.
- Oversaw planning, monitoring, documentation, and status reporting for full project lifecycle activities to ensure accurate service provisioning and on-time completion.
- Analyzed telecom service issues, provided clear guidance, and coordinated corrective actions to resolve customer escalations, restoring service and enhancing client satisfaction.
- Designed dashboards and performance metrics that analyzed customer service levels, identified trends, and supported data driven decision making for leadership.
Education
Certificate - Project Management Professional
Gwinnett Technical College
Lawrenceville, GA2018
North Carolina A&T State University
Greensboro, NCSkills
- Project management
- Telecom operations
- Workflow optimization
- Process improvement
- Cross functional collaboration
- Stakeholder engagement
- Time management
- Contract administration
- RFP support
- Vendor coordination
- Bid evaluation
- Purchase order execution
- Data analysis
- Advanced Excel
- Dashboard and metric design
- Detail orientation
- Team leadership
- Effective communication
- Customer escalation resolution
- Problem solving
- Regulatory compliance
Timeline
Senior Permitting Manager
Flock Safety
05.2022 - 04.2026
Project Manager – Permitting & Legal Team
REEF Technology
09.2019 - 05.2022
Contract Manager I & II – Legal Compliance Projects
Sprint Business
12.2012 - 10.2018
Project Coordinator
Sprint Business
11.2010 - 12.2012
Certificate - Project Management Professional
Gwinnett Technical College
North Carolina A&T State University