Felicia Lippen

• Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
• Effective communication with Parole agents in the Northern California area.
• Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
• Continue to build strong working relationships with those that serve this population, co-workers and superiors.

• Helped patients receive appropriate, high-quality care with reasonable results.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
• Evaluated treatment plans against individual goals and healthcare standards.

• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones as well as support case managers and support staff.
• Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
• Built curriculum tailored to clients specific needs such as, Domestic Violence, Self-Esteem, Co-Dependency and effective parenting.

Educating DUI recipients through mandated weekly groups and one on one counseling.

Maintained and submitted progress reports for all clients to Parole, Probation, DMV and the courts.

Stayed current with all laws and regulations pertaining to DUI's.

Case Managed 30 plus clients with a vast variety of legal back grounds.

Responsible for creating active case plans for 15-20 individuals in residential treatment. Including developing and running groups.

Effective communication with Parole, Probation, CPS and the court systems.

Assisted clients with re-unifying with their children, when ever possible.

Heavy documentation completed professionally and timely.