Felicia Maxwell
Houston,TX
Summary
Highly observant and seasoned Security Officer and Dispatcher known for high productivity, integrity, and efficient completion of tasks. Possess specialized skills in emergency response coordination, communication systems management, and protocol enforcement. Experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Team member with advanced understanding of facility, grounds, personnel and asset security practices.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Dispatcher
GardaWorld Security
Houston, Texas
03.2025 - Current
- Developed standard operating procedures for responding to different types of emergencies.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Monitored CCTV surveillance systems and responded to alarms.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Communicated regularly with security personnel to ensure safety protocols were followed.
OTR Truck Driver
PAM Transport
Irving, TX
09.2024 - 01.2025
- Executed thorough truck inspection before each trip, each day of trip and after trip to verify safety and good mechanical condition.
- Transported goods to and from specified destinations in accordance with delivery schedules.
Delivery Driver
Fetch Packaging
Houston , TX
09.2021 - 09.2024
- Gold Tier/Preferred driver consistently over the 3 years employed
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Independent Contractor
Self-employed
Houston, TX
07.2019 - 07.2021
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Delivered items 100% directly into customers' homes when necessary, providing additional customer service support.
Bus Driver
Groomes Transportation
Houston , TX
02.2017 - 06.2018
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Adhered 100% to schedules and safety protocols to enhance transportation service.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
Mail Processing Clerk
US Post Office
Houston , TX
10.1998 - 08.2012
- Sorted and distributed incoming mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Prepared and processed outgoing mail, ensuring correct postage and timely dispatch.
- Placed letters in individual mail slots for internal staff pickup.
Education
Bachelor of Science - Interdisciplinary Studies
University of Houston
Houston, TXCertificate - Business Administration
Houston Community College
Houston, TXUS Army - Military Police; Network Switching Operator
13 Years
Skills
- Security patrol
- Security operations
- Dispatch
- Hazardous materials response
- Incident reporting
- Security protocols
- Call management
- Excellent communication
- Emergency response procedures
- Verbal and written communication
- Secure sensitive information
- Premises patrol
- Visitor tracking
- Threat management
- Report writing
- CCTV monitoring
- Mail sorting
- Staff development
- CAD knowledgeable
- Access control
Certification
- CDL Class A/B (P,S and X endorsements)
- TWIC
- CPR/First Aid
Timeline
Security Dispatcher
GardaWorld Security
03.2025 - Current
OTR Truck Driver
PAM Transport
09.2024 - 01.2025
Delivery Driver
Fetch Packaging
09.2021 - 09.2024
Independent Contractor
Self-employed
07.2019 - 07.2021
Bus Driver
Groomes Transportation
02.2017 - 06.2018
Mail Processing Clerk
US Post Office
10.1998 - 08.2012
Bachelor of Science - Interdisciplinary Studies
University of Houston
Certificate - Business Administration
Houston Community College
US Army - Military Police; Network Switching Operator
13 Years
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