Felicia Mayo
Forest Park,USA
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
10
10
years of professional experience
Work History
Supervisor/Dispatcher/ Driver
DCD DELIVERY, INC.
Atlanta, GA
04.2024 - 01.2026
- Monitored real-time GPS tracking systems to track the location of vehicles and ensure timely delivery of goods or services
- Collaborated with other departments to resolve any issues or delays in order fulfillment or service delivery
- Ensured compliance with company policies, industry regulations, and safety standards in all dispatch operations
- Served as the main point of contact for customers regarding inquiries, complaints, or requests for updates on service status
- Managed a team of XX dispatchers, overseeing their daily activities and ensuring efficient operations
Shipping Clerk
Thriftbooks
Austell, GA
10.2022 - 04.2024
- Assist with preparing outgoing shipments
- Recording order details on the computer system
- Picking, scanning, packing, and labeling items to meet customer orders efficiently
Leasing Consultant
Strategic Management Partners, LLC
LaGrange, GA
11.2020 - 11.2022
- Responding to potential tenant interest for rental properties in-person and via digital platforms
- Showing properties, answering questions and finalizing terms of leases
- Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease
- Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application
- Properly executing all terms of a lease and taking needed steps in the case of a defaulting tenant
Fence Audit/ Team Lead
Material in Motion
Fairburn, GA
09.2021 - 10.2022
- Check the quality of incoming and outgoing materials or products
- Compliance, and procedural adherence using customized scorecard
- Provide feedback to management to enhance the quality of product
- Coached team members in techniques necessary to complete job tasks.
Remote Customer Service Representative
Teleperformance
Atlanta, GA
02.2018 - 10.2022
- Organized and maintained up-to-date records of project documents such as plans, budgets, progress reports and other related materials.
- Monitored the use of resources across projects to ensure efficient utilization of available resources.
- Assisted Project Managers in coordinating project activities and ensuring projects are completed on time and within budget.
- Performed research into existing products and services as needed for new initiatives or proposed improvements. Provided administrative support to the project team, including scheduling meetings, making travel arrangements, preparing agendas, taking meeting notes and distributing minutes.
- Collaborated with cross-functional teams to develop effective solutions for complex problems.
Security Guard
Allied Universal
Atlanta, GA
01.2022 - 09.2022
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Prepared detailed incident reports for management review, ensuring accurate documentation of events.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Distribution Clerk
Luxottica
McDonough, GA
05.2020 - 11.2020
- Monitor shipments and process orders in warehouses, which includes tasks such as checking orders for damages, fulfilling shipment orders, and communicating with vendors for prices and order queries.
- Oversaw daily distribution operations, ensuring timely and accurate shipments to retail partners.
- Accurately picked orders using handheld scanners, ensuring quality control standards
- Maintained cleanliness and organization of work areas to promote safety compliance
Courier Driver
Direct Hit Logistics/ Standard delivery
Atlanta, GA
01.2019 - 07.2020
- Load product into van according to company specifications for order to be delivered on assigned routes.
- Delivered packages efficiently across designated routes, ensuring timely arrival.
- Collaborated with dispatch teams to optimize delivery schedules and routes.
- Monitored vehicle conditions, performing routine maintenance checks to ensure reliability.
Telesales Representative
COMCAST
Alpharetta, GA
11.2015 - 03.2018
- Making cold calls to potential customers to generate sales and meet cross-organizational sales goal
- Exceeded sales targets through effective communication and relationship-building with clients.
- Developed tailored solutions for customers based on their needs, enhancing overall satisfaction.
- Led initiatives to improve customer retention rates through proactive follow-ups and support efforts.
Shuttle Driver
SECURITY OFFICER
Dunwoody, GA
06.2016 - 09.2017
- Maintain strong situational awareness to detect suspicious activity, security issues, and safety hazards.
- Operated shuttle vehicles safely and efficiently, adhering to traffic regulations and company policies.
- Conducted regular vehicle inspections to maintain safety standards and report maintenance needs promptly.
- Maintained clean and neat shuttle for passenger comfort.
Education
High school diploma -
Southwest Dekalb High School
Decatur, GA12-2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Analytical thinking
- Expectation setting
- Process monitoring and improvement
- Team building
- Complex Problem-solving
- Decision-making
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Supervisor/Dispatcher/ Driver
DCD DELIVERY, INC.
04.2024 - 01.2026
Shipping Clerk
Thriftbooks
10.2022 - 04.2024
Security Guard
Allied Universal
01.2022 - 09.2022
Fence Audit/ Team Lead
Material in Motion
09.2021 - 10.2022
Leasing Consultant
Strategic Management Partners, LLC
11.2020 - 11.2022
Distribution Clerk
Luxottica
05.2020 - 11.2020
Courier Driver
Direct Hit Logistics/ Standard delivery
01.2019 - 07.2020
Remote Customer Service Representative
Teleperformance
02.2018 - 10.2022
Shuttle Driver
SECURITY OFFICER
06.2016 - 09.2017
Telesales Representative
COMCAST
11.2015 - 03.2018
High school diploma -
Southwest Dekalb High School