Felicia McDonald
San Pablo,Ca
Summary
Highly qualified Leasing Agent with a proven track record of improving operations and solving problems. Excel in building lasting relationships with key decision makers, customers, and team members to drive company goals forward. Extensive training and experience ready to embrace new professional challenges. Entry-level Leasing Consultant with a deep understanding of rental agreement laws. Strong skill set and forward-thinking nature make me an asset in property management markets. Organized and dedicated to ensuring the success of any property involved with.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Temporary Leasing Agent
BGSF Staffing
04.2024 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Real Estate Agent
Curb Realty
08.2023 - Current
- Responsible for marketing listings, providing guidance to buyers and sellers on current market conditions, assisting sellers in providing full disclosure of all known and unknown defects of the property for sale.
- Guided clients from beginning to end of home buying process in choosing right property.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Informed home buyer of sales, construction and warranty processes.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Efficiently managed multiple simultaneous transactions while maintaining attention to detail and high-quality client support throughout each deal''s completion stage.
- Boosted client satisfaction by providing timely market analysis and personalized property recommendations.
- Negotiated favorable contract terms for clients, resulting in successful real estate transactions.
Assistant Community Director
FPI Property Management
04.2023 - 04.2024
- Oversee tenant relations including leasing, rent collections, and addressing tenant inquiries and concerns
- Conduct regular property inspections to ensure compliance with safety maintenance and regulatory standards
- Coordinate with maintenance vendors and contractors to schedule and oversee repairs and improvements
- Ensure accurate and timely record-keeping, including financial transactions, maintenance logs, and lease agreements
- Collaborate with property owners to develop and implement property management strategies and plans
- Marketed available rental properties through various channels, including online listings, signage, and networking
- Screened potential tenants, conducted property showings, and facilitated lease signings and move-in processes
- Provided prospective tenants with information about available properties and rental requirements.
- Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
- Organized resident meetings for issues such as crime watch and community relations.
- Processed and submitted invoices to corporate.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Collected rent and utilities for [Number]-unit property and maintained [Number]% delinquency rate.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Achieved higher renewal rates by conducting proactive lease renewal outreach campaigns tailored to individual resident needs.
- Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
- Conducted property checks and addressed violations with residents.
- Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
- Monitored guest access points utilizing key control software to maintain a secure residential environment.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Enhanced curb appeal by overseeing landscaping projects and routine exterior maintenance efforts.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Led tours to highlight property features to prospective tenants and answer questions.
Leasing Agent
Career Strategies
01.2021 - 04.2023
- Conduct tours with potential tenants, perform follow-up meetings, provide education to prospects on promotions and leasing incentives
- Coordinate daily operations for an apartment complex
- Perform inspections to ensure cleanliness across the property.
Realtor
Ashby&Graff
01.2021 - 06.2022
- Prepare sale contracts, show property to prospective buyers, attend brokers tours, list property for sale, assist buyers and sellers in the closing process.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
Realtor
IPA Realty
11.2016 - 04.2018
- Listed properties for sale, schedule property inspections, and hold open houses.
Education
Certification -
First Tuesday
Riverside, CA12.2019
No Degree - Real Estate
Laney College
Oakland, CA12.1989
Skills
- Fair Housing
- Leasing oversight
- Local Market conditions
- Prospecting assistance
- Property tours and inspection
- Application Verification
- Sales experience
- Creative problem solving
- Yardi systems knowledge
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Real estate knowledge
- Contract Negotiation
- Lease preparation
Certification
- Licensed Real Estate Agent- [2000- Present Training -
- Property Management - First Tuesday
- Fair Housing Training - First Tuesday
- Ethics Training - First Tuesday
Timeline
Temporary Leasing Agent
BGSF Staffing
04.2024 - Current
Real Estate Agent
Curb Realty
08.2023 - Current
Assistant Community Director
FPI Property Management
04.2023 - 04.2024
Leasing Agent
Career Strategies
01.2021 - 04.2023
Realtor
Ashby&Graff
01.2021 - 06.2022
Realtor
IPA Realty
11.2016 - 04.2018
Certification -
First Tuesday
No Degree - Real Estate
Laney College