Felicia McGee
New York,NY
Summary
Dedicated and detail-oriented Medical Assistant with extensive experience in both clinical and administrative healthcare operations. Adept at patient intake, medical documentation, and multi-tasking in fast-paced environments. Strong interpersonal and organizational skills, with a track record of efficiently coordinating patient care and ensuring compliance with healthcare protocols. Seeking to leverage expertise in patient services and administrative support in a healthcare or HR-related role to enhance operational efficiency and employee well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Loyal Source Government
09.2023 - Current
- Performed patient intake, including taking vital signs, recording medical histories, and preparing patients for examinations
- Assisted physicians during examinations and minor procedures, ensuring a smooth and efficient workflow
- Collected and prepared laboratory specimens and conducted basic lab tests under supervision
- Administered injections, medications, and immunizations as directed by healthcare providers
- Managed patient records and documentation, maintaining accuracy and confidentiality in electronic medical records (EMR) systems
- Scheduled appointments, coordinated referrals, and managed patient communications to ensure continuity of care
- Educated patients on medication instructions, post-visit care, and general health practices to support positive patient outcomes
- Ensured exam rooms and equipment were cleaned, organized, and stocked with necessary supplies for daily operations
Talent Acquisition Specialist
The Wellness Shack
01.2023 - 03.2024
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Resident Advisor
TemPositions Group of Companies
05.2023 - 09.2023
- Collaborated with hotel operations and security teams to support Community Associates in welcoming and engaging migrant and asylum-seeking residents entering the sanctuary hotel
- Conducted culturally sensitive registration, intake, roster tracking, and assessments for new arrivals
- Facilitated referrals for resident needs, including interpretation and translation services, ESL instruction, childcare, medical care coordination, immigration legal services, school registration, placement, and transportation
- Coordinated with City agencies, such as the Mayor's Office of Immigration Affairs (MOIA) and NYC Department of Education (DOE), as well as community-based organizations, to deliver comprehensive services
- Managed storage and distribution of packaged meals for residents
- Maintained a professional, business-casual appearance while representing the organization
Medical Transcriptionist
Loyal Source Government
07.2022 - 10.2022
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge
- Performed tasks of interpreting and transcribing dictation by physicians and other healthcare professionals on therapeutic, clinical course, and diagnosis
- Edit, revise, and clarify inaccuracies without altering the actual meaning of the medical dictation
- Maintained strict patient and physician confidentiality
- Transcribed 30 plus charts daily
- Documented patient care and facilitate delivery of quality healthcare services
Travel COVID Swabber/Medical Assistant PRN
Population Healthy Cruises
01.2022 - 05.2022
- Prepared for mass swabbing day for all employees and some guest totaling 800 plus
- Profound in Accula, Care Start and LumiraDx
- Prepared, processed and analyzed lab samples
- Cleaned and sterilized lab area, tools and equipment
- Managed departmental inventory and supply ordering
- Input all patient demographics from offsite into EMR 2-3 days prior to testing date
- Label, collect, and process patient specimen to ensure accurate test results
Strike Medical Assistant
Mercy Hospital Strike
10.2021 - 11.2021
- Prepared patients for exams, took medical histories, and vital signs and assisted during exams for approximately 50 patients a day
- Collected lab specimens and performed basic tests
- Answered telephones, greeted patients, and assisted front office staff as needed
- Prepare and maintain supplies for exam rooms
- Draw blood and collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results
- Performed ECG upon request from Physicians
Medical Assistant COVID Vaccine
NYC Health+ Hospitals Queens Hospital
03.2020 - 09.2021
- Coordinated front office duties, including customer service, patient scheduling and billing
- Carried out front office duties utilizing data entry skills in framework of medical database
- Collaborated with assistants and doctors to prepare and supply rooms with adequate supplies and equipment
- Maintain clean, functional work environment including cleaning and disinfecting equipment and storage areas
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Conducted new employee training for all new personnel
- Demonstrated proficiency in taking medical histories, vital signs, as well as performing venipuncture
- Performed approximately 20 - 25 EKGs per day
Patient Accounts/Registration/Medical Assistant
NYC Health+ Hospitals Lincoln
01.2019 - 09.2020
- Greet patients/visitors at front desk, and enter patient demographics/insurance information into EMR
- Scan required documents into EMR, and obtain pre-cert for outpatient procedures and inpatient visits
- Operate PBX system to answer/transfer calls and page overhead
- Verify insurance eligibility, and collect co-pays
- Filed insurance claims for workers comp and motor vehicle accidents
- Completed a daily and monthly computer report of hospital activities
- Provided exceptional customer service and interacted effectively with physicians, patients, residents, visitors, staff and the healthcare community
- Ensures insurance requirements and authorizations are obtained to guarantee proper reimbursement
Phlebotomist Intern
NYC Health+ Hospitals Jacobi Hospital
11.2018 - 12.2019
- Verified specimen collection information in laboratory information system
- Performed bleeding time procedures
- Communicated with patients and staff to provide information regarding status of orders
- Followed established policies and procedures
- Venipuncture
- Neonatal heel sticks and capillary punctures
- Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vacutainer tubes and sleeves, and butterfly needles and syringes
- Able to allay patient fears and elicit collaboration
Executive Receptionist Assistant
S&P Global
08.2014 - 09.2019
- Manage conference room bookings and send invitations
- Provide backup coverage for the Receptionist Team's Vacations, Late Arrivals, and Early Departures
- Provide back-up phone coverage and light administrative support to administrative assistants
- Provide A+ customer service to all guests and visitors
- Greet all visitors and announce their arrival to their host
- Follow reception opening and closing procedures including, but not limited to: collection of after-hours package deliveries, opening and closing down of all machines and equipment, maintaining a clean and neat reception/lobby area and reception desk
- Schedule and confirm all conference room reservation needs
Regional Console Operations
McGraw Hill Site
08.2014 - 01.2019
- Welcome and greet all clients, and visitors; Maintain update visitor log
- Handle incoming calls, answer any queries and direct them to the right employees and departments
- Inspect all packages entering the building; created identification cards for clients and visitors
- Ordered and replenish office supplies
- Performed administrative duties such as filling, faxing, scanning and photocopying
- Monitored CCTV as well as conducting investigation
Medical Assistant/Surgical Coordinator
Mount Sinai Hospital
01.2017 - 12.2018
- Maintains census; demographic and charge capture via (CERNER/EPIC/Bed board) and support of patient registration
- Verified patient insurance coverage, determined if referral or authorization for surgery is required
- Greets visitors and answers telephones
- Accompanies visitors to the appropriate area, when necessary
- Scheduled post-op appointments as needed
- Assist in patient Admission/discharge/ transfer process
- Responsible for chart completion process with the standards of Medical records/ Health Information (HIM)
- Administer patient blood & urine samples and prepare them for lab processing
- Advised and counseled patient regarding food, fluid and medication intake and restrictions prior to Surgery
- Collected vital signs during intake and discharge
Education
PRE- NURSING -
Queens Borough Community College
08.2014
Skills
- BLS
- Medical Documentation & EMR Systems
- HIPAA Compliance & Confidentiality
- Employee & Patient Communication
- Scheduling & Administrative Coordination
- Training & Onboarding Support
Certification
- Phlebotomy, 23-7695
- Medical Assistant, 3230
Technical Proficiencies
• Windows
• Mac OS
• Microsoft Exchange
• Microsoft Office Suite
• Microsoft Project
• Microsoft Access
• Excel (Advanced)
• Zoom
• Microsoft Teams
• DocuSign
• Adobe
• Google Drive
- Dropbox
Timeline
Medical Assistant
Loyal Source Government
09.2023 - Current
Resident Advisor
TemPositions Group of Companies
05.2023 - 09.2023
Talent Acquisition Specialist
The Wellness Shack
01.2023 - 03.2024
Medical Transcriptionist
Loyal Source Government
07.2022 - 10.2022
Travel COVID Swabber/Medical Assistant PRN
Population Healthy Cruises
01.2022 - 05.2022
Strike Medical Assistant
Mercy Hospital Strike
10.2021 - 11.2021
Medical Assistant COVID Vaccine
NYC Health+ Hospitals Queens Hospital
03.2020 - 09.2021
Patient Accounts/Registration/Medical Assistant
NYC Health+ Hospitals Lincoln
01.2019 - 09.2020
Phlebotomist Intern
NYC Health+ Hospitals Jacobi Hospital
11.2018 - 12.2019
Medical Assistant/Surgical Coordinator
Mount Sinai Hospital
01.2017 - 12.2018
Executive Receptionist Assistant
S&P Global
08.2014 - 09.2019
Regional Console Operations
McGraw Hill Site
08.2014 - 01.2019
PRE- NURSING -
Queens Borough Community College
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