FELICIA MCGIRT
FAYETTEVILLE,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Resourceful professional in finance Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions. Offering 4 years of Epic experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Financial Service Representative
Cape Fear Valley Medical Center
Fayetteville, NC
01.2020 - Current
- Use critical thinking to recognize problems, evaluate solutions and make decisions
- Update accounts with latest patient, payment and insurance information
- Performed pre-registration functions such as verifying demographics information, obtaining authorization, and collecting deposits and co-payments.
- Enter accurate patient demographics in computer system to obtain accurate patient medical record and account number
- Conduct bedside patient interview and gather necessary information for medical and billing
- Ensure payment for service by verifying benefits with insurance providers
- Knowledgeable with the Epic system used in the medical field
- Explained goals and expectations required of trainees.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Provided feedback on employee performance based on observed results during training sessions.
- Work closely with other hospital staff to provide the best medical outcome for patients and safeguard personal information in accordance with federal law and hospital policy.
- Participated in training sessions related to changes in laws and regulations affecting Patient Financial Services operations.
- Ensured HIPAA compliance when handling confidential patient information.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Fayetteville Technology Community College
Douglas Byrd High School
Skills
- Payment Collection
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Verbal and written communication
- New Hire Training
- Course Planning
- Group and individual instruction
- Materials Preparation
Certification
- Certified Point of Service Collections and Billing Basics
- Certified Medicare Secondary Payer Questionnaire (MSPQ)
- Certified Emergency Medical Treatment and Active Labor Act (EMTALA)
- Certified Health Insurance Portability and Accountability Act (HIPAA)
Timeline
Patient Financial Service Representative
Cape Fear Valley Medical Center
01.2020 - Current
Fayetteville Technology Community College
Douglas Byrd High School
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