FELICIA MCNEIL
Texas City,TX
Summary
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Proven ability to manage patient interactions and support the hospital operations. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
University of Texas Medical Branch
02.2020 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, and registrations.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the hospital, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members for department duties.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Delivered support to medical staff in completion of patient paperwork.
Customer Service Representative
City of La Marque Water Department
08.2017 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Applied Science - Health Information Management
College of Mainland
Texas City, TX05-2027
Skills
- Professionalism and ethics
- Computer proficiency
- Medical terminology
- HIPAA compliance
- Customer service
- Friendly and outgoing
- Registration and admissions
- Electronic health records
- Staff training
- Clerical support
- Payment processing
Certification
Health Unit Coordinator
December 2005
Timeline
Patient Service Specialist
University of Texas Medical Branch
02.2020 - Current
Customer Service Representative
City of La Marque Water Department
08.2017 - 01.2020
Health Unit Coordinator
December 2005
Associate of Applied Science - Health Information Management
College of Mainland
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