FELICIA MOODIE
Houston
Summary
Results-driven HR professional with over 10 years in benefits administration, leave management, and compliance. Specializes in developing benefits programs, managing vendor relationships, and leading projects to enhance employee communications. Notable achievements include improving employee experience and ensuring regulatory compliance through strategic program design and HR transformation initiatives.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Benefits Specialist
Episcopal Diocese of Texas
Houston
06.2023 - Current
- Administer benefits for 400+ employees across 175+ entities, including medical, dental, vision, life, disability, retirement, COBRA, and HSAs.
- Lead annual open enrollment and oversee compliance reporting.
- Provided customer service-oriented support and one-on-one benefits counseling for employees and clergy, enhancing satisfaction and utilization.
- Managed vendor relationships with carriers and payroll provider, ensuring accurate deductions, billing, and reconciliations.
- Develop training, documentation, and job aides to strengthen employee understanding of benefits programs.
- Collaborated cross-functionally on budgeting and cost analysis to sustain benefits programs.
- Key Achievement: Implemented a new HRIS/payroll system, enhancing reporting accuracy, compliance, and employee experience.
Quality Analyst
Amazon
Remote
08.2022 - 12.2022
- Analyzed product quality standards to ensure compliance with company guidelines.
- Conducted regular audits to identify process improvements and enhance quality control measures, ensuring adherence to standards.
- Analyzed quality data for leave and disability services teams across APAC, implementing corrective actions that improved compliance.
- Collaborated with cross-functional teams to address quality issues effectively and efficiently.
- Coached 20-person remote HR shared service center team, reinforcing collaboration and achieving key performance indicators.
Senior Disability & Leave Services Case Manager (Acting)
Amazon
Remote
09.2020 - 08.2022
- Administered FMLA, ADA, disability, and COVID leave programs, ensuring compliance with federal and state laws while aligning with company policy to mitigate legal risks.
- Partnered with HR, payroll, and legal teams on HR transformation initiatives to improve benefits program design and compliance standards.
- Resolved executive-level escalations, delivering high-touch customer service and enhancing employee satisfaction through effective communication and support.
- Key Achievement: Supervised a team of 20-25 case managers/assistants, improving documentation accuracy, compliance audits, and days to decision metrics.
Senior HR Business Partner
IndyGo
Indianapolis
09.2017 - 09.2020
- Managed self-funded benefits programs, retirement/401(k) plans, COBRA, and leave administration for union and non-union employees, enhancing overall benefits delivery.
- Oversaw open enrollment and new hire onboarding for benefits programs, facilitating clear communications to enhance employee understanding and engagement.
- Partnered with leadership on compensation & benefits alignment, HR policy design, and employee engagement initiatives.
- Led project management efforts to improve FMLA reporting accuracy and documentation.
- Key Achievements: Promoted within one year for exceptional leadership. Designed federally compliant COVID leave process and policy.
- Updated return to work and intermittent FMLA reporting policy, ensuring compliance and streamlining documentation processes.
Training Specialist (Contract)
Briljent
Indianapolis
11.2016 - 09.2017
- Delivered system and compliance training for Medicaid, SNAP, and TANF programs, ensuring understanding of regulatory requirements.
- Developed documentation and training materials that enhanced user comprehension and ensured compliance accuracy.
- Developed training materials for diverse audiences to enhance learning experiences.
- Facilitated engaging workshops and training sessions for new employees.
- Assessed training needs through surveys and feedback from staff members.
Senior Disability Case Manager
Ascension
Indianapolis
02.2014 - 11.2016
- Administered disability, leave, ADA, FMLA, COBRA compliance, and accommodations for 100,000+ employees across 20+ states.
- Led team of 25-30 case managers to enhance compliance documentation and process accuracy in HR shared service center.
- Collaborated with payroll and analytics to integrate benefits/payroll systems, minimizing errors and enhancing operational efficiency.
- Recognition: Twice awarded Inspiring and Recognizing Excellence for leadership and program innovation.
Education
Master of Science - Human Resource Management
Indiana Wesleyan University
Indianapolis, INBachelor of Arts - Sociology
University of Notre Dame
Notre Dame, INSkills
- Benefits administration
- Open enrollment coordination
- COBRA compliance
- Retirement plan management
- Leave management
- HR compliance
- Vendor and broker management
- HRIS and payroll systems
- Project management
- Budgeting and cost analysis
- Employee training
- Customer collaboration
Certification
- Certified 401(k) Plan Fiduciary - TPSU
- Professional in Human Resources (PHR)
Timeline
Benefits Specialist
Episcopal Diocese of Texas
06.2023 - Current
Quality Analyst
Amazon
08.2022 - 12.2022
Senior Disability & Leave Services Case Manager (Acting)
Amazon
09.2020 - 08.2022
Senior HR Business Partner
IndyGo
09.2017 - 09.2020
Training Specialist (Contract)
Briljent
11.2016 - 09.2017
Senior Disability Case Manager
Ascension
02.2014 - 11.2016
Master of Science - Human Resource Management
Indiana Wesleyan University
Bachelor of Arts - Sociology
University of Notre Dame