Open To Work
Felicia Moore
Chicago,IL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver
Uber And Lyft
Chicago, IL
06.2021 - Current
- Ensured timely pickups and drop-offs for passengers across diverse locations.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Navigated efficiently using GPS tools, optimizing routes for reduced travel times.
- Assisted passengers with luggage and special needs, enhancing overall ride experience.
Eligibility Assistant
Department of Human Services
Chicago, IL
08.2024 - 01.2026
- Assisted clients in completing eligibility applications for various assistance programs.
- Provided guidance on program policies and procedures to enhance client understanding.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Security Officer
Securitas Security Services
Indianapolis, IN
12.2022 - 12.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, documenting events for future reference.
- Enforced access control procedures, verifying credentials of visitors and staff.
Mail Carrier
United States Post Office
Indianapolis, IN
07.2020 - 10.2022
- Delivered mail efficiently across designated routes, ensuring timely service to all recipients.
- Managed sorting and organizing of mail, optimizing delivery processes for improved workflow.
- Maintained accurate records of deliveries and pick-ups, enhancing accountability and tracking.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Education
GED -
City Colleges of Chicago
Chicago, IL11-2018
Certificate - Medical Assistant
Center For Employment Training
Chicago, IL07-2011
Skills
- Time management
- Customer service
- Phone Etiqutte
- Clerical Experience
Certification
PERC CARD
20HR SECURITY TRAINING CERTIFICATE
CPR CERTIFIED
Timeline
Eligibility Assistant
Department of Human Services
08.2024 - 01.2026
Security Officer
Securitas Security Services
12.2022 - 12.2023
Driver
Uber And Lyft
06.2021 - Current
Mail Carrier
United States Post Office
07.2020 - 10.2022
GED -
City Colleges of Chicago
Certificate - Medical Assistant
Center For Employment Training