Felicia Moreno
Grove City
Summary
Dynamic retail professional with extensive experience at Bath and Body Works, excelling in customer service and inventory management. Proven track record in training staff and implementing visual merchandising strategies that drive sales. Adept at fostering team collaboration and enhancing customer satisfaction through effective problem-solving and communication skills.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Bath and Body Works, Limited Brands
Hilliard
10.2024 - Current
- Managed daily store operations, including customer service, inventory control, and staff scheduling.
- Trained new employees in customer service and effective sales techniques.
- Monitored inventory levels and coordinated timely stock replenishment efforts.
- Implemented visual merchandising standards to optimize product displays.
- Supported store manager in achieving sales targets through strategic initiatives.
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Conducted regular staff meetings to enhance team communication and morale.
- Maintained store cleanliness and organization to promote a welcoming environment.
Supervisor
Bath and Body Works, Limited Brands
Hilliard
09.2023 - 10.2024
- Supervised daily operations, ensuring seamless store functionality.
- Managed team of 15 employees, providing guidance on responsibilities and job duties.
- Trained new team members on customer service practices and company policies.
- Coordinated inventory management and restocking processes to maintain optimal stock levels.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction rates.
- Developed operational policies and procedures to improve workflow efficiency.
- Scheduled staff shifts to optimize coverage during peak hours.
- Maintained accurate records of employee performance and attendance.
Keyholder
Bath and Body Works, Limited Brands
Dublin
07.2023 - 09.2023
- Managed daily store operations, ensuring compliance with company policies.
- Supervised team members, effectively delegating tasks during shifts.
- Provided exceptional customer service, assisting with product selection and inquiries.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Handled cash register operations, ensuring financial reporting accuracy.
- Organized backroom storage to maximize space efficiency.
- Replenished merchandise displays as needed to enhance store presentation.
- Received vendor shipments, stocking products in designated locations.
Lead Infant Room Teacher
Today's Child Enrichment Center
Grove City
09.2019 - 07.2023
- Crafted engaging lesson plans for infants to enhance sensory and motor skill development.
- Implemented daily routines that ensured safety and comfort for all children.
- Collaborated with parents to provide regular updates on child development and activities.
Stay at home mom
Child Enrichment Center
Grove City
08.2009 - 09.2019
Lead Infant Room Teacher
Today's Child Enrichment Center
Grove City
10.2008 - 08.2009
- Created engaging lesson plans promoting sensory and motor skills in infants.
- Organized play-based learning experiences to enhance cognitive development.
- Supervised classroom activities, fostering a nurturing environment.
- Implemented daily routines ensuring safety and comfort for all children.
- Conducted assessments to monitor individual developmental milestones.
- Collaborated with parents to provide updates on child development and activities.
- Trained new staff on effective classroom management and infant care techniques.
- Maintained cleanliness and organization of classroom space for safety.
Education
Associate of Applied Science - Early Childhood Education
Columbus State Community College
Columbus, OH05-2020
Skills
- Customer service
- Visual merchandising
- Inventory management
- Employee training
- Sales support
- Staff scheduling
Timeline
Assistant Store Manager
Bath and Body Works, Limited Brands
10.2024 - Current
Supervisor
Bath and Body Works, Limited Brands
09.2023 - 10.2024
Keyholder
Bath and Body Works, Limited Brands
07.2023 - 09.2023
Lead Infant Room Teacher
Today's Child Enrichment Center
09.2019 - 07.2023
Stay at home mom
Child Enrichment Center
08.2009 - 09.2019
Lead Infant Room Teacher
Today's Child Enrichment Center
10.2008 - 08.2009
Associate of Applied Science - Early Childhood Education
Columbus State Community College