Felicia M Paredez
Fort Worth,TX
Summary
Proven Quality Assurance Specialist with a track record of enhancing product quality and workflow efficiency at Forward Air. Leveraged analytical thinking and problem-solving skills to implement rigorous testing procedures, significantly improving operational outcomes. Recognized for exceptional detail orientation and ability to exceed performance metrics, demonstrating both hard and soft skills critical to quality management and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Forward Air
Irving, TX
10.2009 - 02.2019
- Fixed identified issues to improve workflows.
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Reported problems and concerns to management.
- Recorded and organized test data for report generation and analysis.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Performed routine maintenance and calibration on testing equipment.
Over Shorts and Damages
Forward Air
Irving, TX
10.2009 - 02.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Forward Air
Irving, TX
10.2009 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided primary customer support to internal and external customers.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Cyber Security
Tarrant County College District
Fort Worth, TX01.2025
Skills
- Detail Oriented
- Quality Assurance
- Analytical Thinking
- Problem-solving skills
- Documentation And Reporting
- Quality System Implementation
Timeline
Quality Assurance Specialist
Forward Air
10.2009 - 02.2019
Over Shorts and Damages
Forward Air
10.2009 - 02.2019
Customer Service Representative
Forward Air
10.2009 - 02.2019
No Degree - Cyber Security
Tarrant County College District