Felicia Murray
Elizabeth,NJ
Summary
I am a hard worker, team player and always willing to go the extra mile to get the job done
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Adapt Health LLC
Sayreville, NJ
05.2022 - Current
- Created a new customer database by entering customer information into a database
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Patient Services Representative
Gastroenterology Consultants
Edison, NJ
02.2022 - 05.2022
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Performed administrative duties such as filing documents into electronic health record system.
Patient Services Representative
Edison Metuchen Orthopaedic Group
Edison, NJ
07.2021 - 02.2022
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Updated patient charts with relevant information including test results or medical history.
Security Officer
Allied Universal Security Services
Lyndhurst, New Jersey
11.2019 - 07.2021
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored security cameras to identify and respond to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
Patient Access Representative
Newark Community Health Center
Newark, NJ
09.2017 - 04.2019
- Assisted with scheduling outpatient appointments.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collected co-pays and other payments from patients at time of service.
Education
Associate Degree - Health Information Technology
Eastwick College
Nutley, NJ07.2016
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.2001
Skills
- Communication skills
- Leadership
- Computer literacy
- Medical terminology
- Customer service
- Computer skills
- Medical administrative support
- Filing
- EHR systems
- Windows
- Security
Certification
- BLS Certification
- CNA
- RHIT
- Certified Medical Assistant
- Guard Card
Timeline
Customer Service Representative
Adapt Health LLC
05.2022 - Current
Patient Services Representative
Gastroenterology Consultants
02.2022 - 05.2022
Patient Services Representative
Edison Metuchen Orthopaedic Group
07.2021 - 02.2022
Security Officer
Allied Universal Security Services
11.2019 - 07.2021
Patient Access Representative
Newark Community Health Center
09.2017 - 04.2019
Associate Degree - Health Information Technology
Eastwick College
High School Diploma -
Elizabeth High School