Felicia Padgett
Covington,GA
Summary
Dynamic professional with a proven track record at Benise-Dowling & Associates, excelling in customer service and time management. Enhanced office efficiency through innovative filing systems and improved inventory management, leading to increased productivity. Recognized for mentoring team members and driving software quality improvements, ensuring compliance with industry standards.
Overview
9
9
years of professional experience
Work History
Office Assistant
Benise-Dowling & Associates
Oxford GA
03.2015 - 03.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Quality Assurance Analyst
Benise-Dowling & Associates
Oxford, GA
03.2015 - 03.2024
- Mentored team members on QA strategies, enhancing overall team competency.
- Participated in cross-functional meetings to communicate project progress and challenges.
- Reported test metrics and results to stakeholders for informed decision-making.
- Ensured compliance with industry regulations and standards throughout QA processes.
- Reduced defect rates by conducting detailed code reviews and collaborating with developers.
- Identified discrepancies between expected and actual outcomes, driving software quality improvements.
Warehouse Supervisor
Benise-Dowling & Associates
Oxford, GA
03.2015 - 03.2024
- Supervised warehouse operations, optimizing employee management during shifts.
- Oversaw shipping, receiving, and distribution to ensure workplace safety.
- Managed shipping and handling operations to improve efficiency.
- Utilized warehouse management software for daily inventory reconciliation.
- Directed a team of warehouse workers for effective scheduling and task delegation.
- Conducted regular inventory audits to address discrepancies and implement corrective measures.
- Maintained accurate records of inventories and merchandise transactions.
- Enhanced order fulfillment accuracy through rigorous quality control checks.
Education
GED -
Cornerstone Christian Academy
Athens GaSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Invoice processing
- Calendar management
- Inventory management
- Staff management
Timeline
Office Assistant
Benise-Dowling & Associates
03.2015 - 03.2024
Quality Assurance Analyst
Benise-Dowling & Associates
03.2015 - 03.2024
Warehouse Supervisor
Benise-Dowling & Associates
03.2015 - 03.2024
GED -
Cornerstone Christian Academy