FELICIA POINDEXTER
Murray,KY
Summary
I am a highly driven individual who maintains a positive attitude under pressure, and welcomes the challenge and responsibility of producing results quickly, while building and maintaining relationships with students. Skilled at communicating with people at all levels from students to executives.
Overview
17
17
years of professional experience
Work History
Receptionist
People Plus
Henderson, KY
11.2010
- I maintained filing systems and a high level of customer service to employees and clients daily
- I answered multi-line phones and entered high amounts of data into multiple systems.
Asset Protection Manager
Walmart
Murray, KY
07.2021 - 11.2023
- Controlled reduction of loss inventory by protecting company assets.
- Built cross-functional relationships with business partners to reduce losses.
- Wrote reports for internal and external crime, burglary, or theft.
- Achieved Number% security increase by implementing customer and associate safety protocols.
- Coordinated with legal team to draft contracts and legal documents.
- Performed thorough cash audits and deposit investigations.
- Created and maintained records of security incidents and investigations.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Reviewed and updated store security policies and procedures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
Asset Protection Associate
Walmart
Oak Grove, KY
11.2023 - 05.2024
- Patrolled store departments to check for suspicious activities.
- Wrote reports outlining activities and results.
- Checked CCTV for evidence of shoplifting.
- Kept patrons and employees safe and from criminal activity.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Built professional relationships with local law enforcement and other related organizations.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Asset Protection Associate
Walmart
Murray, KY
02.2020 - 07.2021
- Patrolled store departments to check for suspicious activities.
- Wrote reports outlining activities and results.
- Checked CCTV for evidence of shoplifting.
- Kept patrons and employees safe and from criminal activity.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Built professional relationships with local law enforcement and other related organizations.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Cashier / Service Desk
Walmart
Henderson, KY
11.2017 - 05.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Office Manager
L&C Fabrication
Henderson, KY
08.2015 - 03.2017
- Job duties include managing daily office operations such as handling all accounts payable and receivable, overseeing company payroll and QuickBooks, making copies and sending faxes, as well as handling all outgoing and incoming correspondence
- I also served as the central point of contact for all vendors in need of gaining access to the building
- In addition, I organized files, created spreadsheets, and created monthly company budget reports.
Staffing Coordinator
Permco
Henderson, KY
04.2014 - 07.2015
- I conducted weekly orientations with New Hire Staff to ensure proper understanding of policies and safety requirements, and behavioral based interviews with prospective candidates to determine eligibility for candidate positions
- I was also in charge of payroll, and entered data into the COATS and Avionte Database Management Systems.
Assistant Coordinator
Permco
Henderson, KY
06.2012 - 04.2014
- Job duties included communication of the duties, compensation, benefits, and working conditions to potential employees
- I assured all I-9 documents met federal requirements, and conducted reference and background checks on all job applicants.
Office Assistant
Harrison College
Evansville, IN
09.2007 - 06.2012
- I coordinated with prospective/current enrolled students and informed them about services of the University, including class schedules, grades, and directed students to financial aid
- Performed general clerical duties, such as answer multi-line phones, data entry, faxed and copied confidential information.
Education
Associates of Applied Science - Business Administration
Harrison College
Evansville, INBachelor of Science - Business Management
Harrison College
Evansville, INSkills
- Personnel and Human Resources
- Strong Customer Relations Skills
- Recruitment
- Computer Proficiency
References
- Lawrence Butler, Owner of L&C Fabrication, 1421 Highway 136 West, Henderson, KY, 42420, (270) 827-8423
- Andrew Lopez, Front-End Coach of Walmart, 310 W Fifth Street, Benton, KY 42025
- Jawanna Chambers, Market Coordinator-Walmart, 1195 Barrett Blvd. Henderson, KY 42420 (270) 823-2540
Timeline
Asset Protection Associate
Walmart
11.2023 - 05.2024
Asset Protection Manager
Walmart
07.2021 - 11.2023
Asset Protection Associate
Walmart
02.2020 - 07.2021
Cashier / Service Desk
Walmart
11.2017 - 05.2019
Office Manager
L&C Fabrication
08.2015 - 03.2017
Staffing Coordinator
Permco
04.2014 - 07.2015
Assistant Coordinator
Permco
06.2012 - 04.2014
Receptionist
People Plus
11.2010
Office Assistant
Harrison College
09.2007 - 06.2012
Associates of Applied Science - Business Administration
Harrison College
Bachelor of Science - Business Management
Harrison College