Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Receptionist

Victoria Baden

Mooresville,NC

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

7
7
years of professional experience

Work History

Receptionist

Pampered Pets Inn
06.2021 - Current
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Registered Behavioral Technician

Riley ABA
01.2020 - 02.2021
  • Planned and implemented safe interventions consistent with treatment goals.
  • Documented patient behavior, interventions completed and patient response to interventions and various other data collection.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Monitored equipment use and overall safety of patients.
  • Maintained client confidentiality.

Registered Behavioral Technician

Behavioral Health Kansas City
01.2019 - 01.2020
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Documented behavioral incidents to keep accurate records.
  • Maintained client confidentiality.

Receptionist

Psychology Office Management
01.2018 - 01.2019
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained client confidentiality.

Education

Master of Science - Human Services

Capella University
Minneapolis, MN
12-2025

Bachelor of Arts - Psychology

University of Missouri - Kansas City
Kansas City, MO
05.2018

Skills

  • Recordkeeping and Bookkeeping
  • Office Equipment Operations
  • Organization and Efficiency
  • Business Operations Understanding
  • Data Entry and Database Software
  • Positive Attitude and Energetic
  • Research and Data Analysis
  • Documentation and Reporting
  • Verbal and Written Communication
  • Professional and Polished Presentation
  • Technologically Savvy
  • Data Entry
  • Courteous and Professional
  • Computer Proficiency
  • Organization skills
  • Time management
  • Customer/Client relations
  • Human resources support
  • Human resources administration

Accomplishments

  • Graduated with Magna Cum Laude from the University of Missouri in Kansas City.
  • Dean's List.
  • Honor's Society.

Education and Training

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Timeline

Receptionist

Pampered Pets Inn
06.2021 - Current

Registered Behavioral Technician

Riley ABA
01.2020 - 02.2021

Registered Behavioral Technician

Behavioral Health Kansas City
01.2019 - 01.2020

Receptionist

Psychology Office Management
01.2018 - 01.2019

Bachelor of Arts - Psychology

University of Missouri - Kansas City

Master of Science - Human Services

Capella University

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