Felicia Poole
Indianapolis,IN
Summary
Dynamic Training Manager with a proven track record at White Castle Restaurant, adept at enhancing employee productivity through innovative training programs. Exceptional communicator skilled in adaptive learning and strategic thinking, fostering a culture of continuous improvement and professional development. Committed to delivering outstanding customer service while maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Training Manager
White Castle Restaurant
08.2024 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Waitress
Chuys
10.2022 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Ben Davis High School
Indianapolis, INSkills
- Written and oral communication
- Exceptional communicator
- Adaptive learning
- Customer service
- Decision-making
- Strategic thinker
Timeline
Training Manager
White Castle Restaurant
08.2024 - Current
Waitress
Chuys
10.2022 - 08.2024
Ben Davis High School