FELICIA RATON
Providence,Rhode Island
Summary
Detail-oriented project coordinator with a strong background in managing project timelines, budgets, and quality assurance. Proven track record of developing standard operating procedures and ensuring ISO compliance, facilitating improved processes and risk management.
Overview
13
13
years of professional experience
Work History
Project Coordinator
Massachusetts Institute Of Technology, MIT
12.2021 - 04.2024
- Provides high level support to Senior Associate Dean for Undergraduate and Master's Program
- Monitored project plans, schedules, work hours, budgets, and expenditures to ensure project adherence.
- Assessed project risks and issues and provided solutions.
- Developed project management calendar to align with goals and objectives.
- Produced reports and updates for project manager and management team to support informed decision-making.
- Developed standard operating procedures to streamline processes.
Quality Assurance and Training Specialist
Brown University
11.2015 - 12.2021
- Managed quality ISO certification process, ensuring compliance with standards while scheduling and completing action items.
- Plant QA Management and Non-Conformance Management, KPI management, Reporting, Review and approvals of corrective actions
- Executed policies and procedures, ensuring customer questionnaires, client documents, and client contracts were reviewed and validated for compliance.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Conducted internal and external training sessions for staff and new employees.
- Inspected 238 campus buildings monthly, compiled inspection data, and developed actionable plans in collaboration with managers to address findings.
- Master Data Management and R&D/Creation/RM - Integration into Pre-Sale
Assistant Director of Environmental Services
Boston Medical Center, Boston City Hospital
11.2010 - 06.2015
- Reviews and evaluates existing programs, services, policies and procedures
- Monitored quality and flow of work to ensure timely task completion
- Developed effective client rapport to foster mutually beneficial business relationships
- Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing
- Conducted regular facility inspections and evaluations, recommending actionable improvements
- Conducts regular staff meetings and communicates with members of other departments to coordinate operation Executed additional tasks to support team objectives
Education
Bachelor Degree - Arts & Science: Business Administration And Management
Johnson & Wales University
Providence, RI05-2013
Skills
- Project Management
- Quality Management
- Quality Improvement
- Compliance auditing
- Risk assessment
- Budget management
- KPI tracking
- Process improvement
- Change Management
- Scheduling Software
- Healthcare Facilities
- Workplace Safety
- MS Office Skills
- Employee scheduling
- HIPAA
HOBBIES AND INTERESTS
ALUMNI COMITTEE, Alumni LaSalle Academy 12/2019 - Present, BOARD OF TRUSTEE LaSalle Academy (06/2022 - Present), HONOR AWARDS CSAIL Spot Award (05/2022), MIT PASSIONS Reading Working out Travel Bird Watching photography dancing cooking
Timeline
Project Coordinator
Massachusetts Institute Of Technology, MIT
12.2021 - 04.2024
Quality Assurance and Training Specialist
Brown University
11.2015 - 12.2021
Assistant Director of Environmental Services
Boston Medical Center, Boston City Hospital
11.2010 - 06.2015
Bachelor Degree - Arts & Science: Business Administration And Management
Johnson & Wales University