Felicia Raymond
Marquette
Summary
Compassionate Certified Nursing Assistant with extensive experience at Eastwood Nursing Center, skilled in monitoring fluids and implementing care plans. Proven ability to foster patient relations and deliver patient-focused care, ensuring comfort and safety. Recognized for effectively managing complex patient needs while maintaining a calm demeanor under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Eastwood Nursing Center
09.2025 - Current
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Certified Nursing Assistant
State of Michigan DJ Jacobetti
05.2025 - 09.2025
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Patient Registration Specialist
R1 Rcm
01.2024 - 05.2025
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Gathered demographic and insurance information to register patients for medical appointments.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Care Aide
Northern Home Care
01.2020 - 02.2025
- Monitored and assisted client through individual service plans.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Remained alert to problems or health issues of clients and competently responded.
- Helped patient move in and out of beds, baths, wheelchairs, and automobiles.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patient with self-administered medications.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Newberry Area Schools
Newberry, MI05-2018
Skills
- Monitoring fluids
- Patient-focused care
- Care plan implementation
- Vital sign recording
- Case management
- Patient relations
- Patient management
- Complex Problem-solving
- Calm and level-headed under duress
- Compassionate
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Eastwood Nursing Center
09.2025 - Current
Certified Nursing Assistant
State of Michigan DJ Jacobetti
05.2025 - 09.2025
Patient Registration Specialist
R1 Rcm
01.2024 - 05.2025
Care Aide
Northern Home Care
01.2020 - 02.2025
High School Diploma -
Newberry Area Schools