Felicia Regan
Safety Harbor,FL
Summary
Dedicated professional with a strong commitment to teaching and implementing new healthcare procedures. Proven track record as an Office Manager, effectively supporting daily operations and achieving business objectives. Combines organizational, technical, and business skills to optimize workflows and enhance efficiency. Focused on providing exceptional support to staff and clients while identifying areas for improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager
Theodore Chamberlain
Clearwater, Florida
01.2025 - 05.2025
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Receptionist
Neal M Solar DMD
Largo, FL
07.2020 - 01.2025
- Managed daily office operations, including opening and closing procedures.
- Answered incoming calls, redirected messages, and assisted visitors promptly.
- Scheduled and confirmed appointments for clients and management team.
- Converted office from paper charts to digital chartless system.
- Transitioned dental software to enhance operational efficiency.
- Processed payments using point-of-sale systems, adhering to company policies.
- Compiled organized reports from diverse data for management review.
- Maintained reception area and monitored inventory of office supplies.
Office Manager
Brian Beirl DDS
08.2011 - 07.2020
- Ran the office staff meetings
- Open and closed the office daily
- End of month reports
- End of year reports
- Lab technician
- Accounts receivable
- Collect payments
- Answer phone calls
- Schedule appointments
- Treatment conference with patients
- Payment arrangements with patients
- Chair side assist if needed
Receptionist
Kurt Kavanaugh
Kansas City, Missouri
08.2001 - 08.2009
- Scheduled and coordinated calls in a busy orthodontics office, ensuring smooth communication flow.
- Answered phones and provided exceptional customer service, enhancing patient satisfaction.
- Assisted with marketing efforts and traveled to other offices to support team operations.
Education
Nursing -
State Fair Community College
04.2009
None - Nursing
University Of Central Missouri
Warrensburg, MO03.2009
Dental Assisting -
Concord Career College
02.2001
Healthcare Management and Environmental Science
University of Phoenix
Tempe, AZSkills
- Microsoft Office proficiency
- Customer service and support
- Office administration and management
- Bookkeeping and billing
- Appointment scheduling
- Digital record keeping
- Inventory control
- Payment processing
- Effective communication skills
- Conflict resolution strategies
- Time management techniques
- Team leadership
- Payroll administration
- Training and coaching development
- Credit and collections management
- Sales expertise
- Numerical proficiency
Hobbies and Interests
- Love being outdoors
- Hiking
- Scuba
- Spending time with my puppy Gracie
Languages
English, Proficient
Affiliations
- Volunteering
- Running
- traveling to National Parks
- Hiking
Accomplishments
- National Honors Society at UoP and State Fair Community College
Certification
- BLS
- CEFDA
- COA
References
References available upon request.
Timeline
Office Manager
Theodore Chamberlain
01.2025 - 05.2025
Receptionist
Neal M Solar DMD
07.2020 - 01.2025
Office Manager
Brian Beirl DDS
08.2011 - 07.2020
Receptionist
Kurt Kavanaugh
08.2001 - 08.2009
Nursing -
State Fair Community College
None - Nursing
University Of Central Missouri
Dental Assisting -
Concord Career College
Healthcare Management and Environmental Science
University of Phoenix