Milagro Castellon
Alexandria,VA
Summary
Detail-oriented professional with experience in ABA office management, special education administration, and supervision of youth programs. Proven ability to manage fast-paced environments, balance multiple priorities, and support daily operations with accuracy and efficiency. Strong relationship-builder known for maintaining positive, professional connections with clients, families, and staff. Skilled in overseeing schedules, compliance, and program logistics to ensure high-quality service and operational excellence.
Overview
7
7
years of professional experience
Work History
Office Manager
Success on the Spectrum
Chantilly, VA
09.2025 - Current
- Led the client intake and enrollment process, serving as the primary point of contact for families from the initial inquiry through onboarding.
- Coordinated authorizations, assessments, and scheduling in collaboration with the BCBA, RBTs, and insurance providers.
- Guided families through documentation, insurance verification, and consent processes with clarity and empathy.
- Supervised RBTs to ensure they are completing all of their duties.
- Created schedules for Behavior Technicians, RBTs, and the BCBA.
- Contributed to the hiring process by conducting interviews with prospective hires.
- Partnered with the BCBA to complete performance evaluations for RBTs.
- Utilized the business management software platform called Maestro by Orchatect.
- Tracked client waiting list, expiration of authorizations, and certifications.
- Created authorizations on Central Reach and assigned appointments to therapists using their calendar tool.
- Ensured that the utilization of authorizations is close to 100% using Central Reach.
- Used Google Drive to organize staff and client documents, including performance reports and approvals from insurances.
- Approved timesheets using QuickBooks.
- Led engaging tours of the clinic for potential clients seeking information.
- Organized company events and team-building activities.
- Oversaw inventory management and supply ordering processes.
Program Support Coordinator
PHILLIPS Programs
Fairfax, VA
08.2023 - 09.2025
- Enhanced the school's special needs program by supporting the administrative team in recordkeeping, inventory oversight, and scheduling of IEP meetings.
- Managed and coordinated the execution of school events and student activities for ages 5 to 22, such as Fall Festival, Field Day, Graduation, Staff Appreciation, and Student of the Month awards, etc.
- Managed incoming inquiries from potential applicants, providing detailed information about admission requirements.
- Translated (English-Spanish) for families and administration throughout intake interviews, and for phone calls with parents.
- Responded promptly to inquiries via email or telephone calls concerning admission requirements, or deadlines.
- Conducted tours of the school for prospective students and their families.
- Engaged with the Program Manager and the Program Director to guarantee compliance with Department of Education standards for special education.
- Tracked purchases for school events and First Aid to maintain budget compliance.
- Partnered with the Transition Department to develop student job placements and lessons focused on readiness for their first real work experience.
- Documented, prepared, and administered medications to students on a daily basis, per physician's orders.
- Maintained accurate records pertaining to the implementation of food safety programs, such as temperature logs, sanitation reports, and allergy lists.
- Scheduled class field trips and assisted them with their transportation.
Camp Director
ProsToYou Tennis
Alexandria, Virginia
06.2025 - 08.2025
- Created a safe environment by monitoring all activities throughout the day to ensure proper supervision of campers.
- Supervised staff performance evaluations in order to recognize outstanding employees who went above and beyond expectations.
- Ensured that all camper files were properly completed with medical forms, emergency contacts information and other important documents prior to their arrival at camp.
- Managed the camp's budget, and maintained and stocked all supplies and equipment.
- Promoted camp programs to members enthusiastically, increasing enrollment.
- Cultivated positive work environment and enhanced staff motivation through effective communication and supportive team building activities.
- Engaged children in interactive activities, organized arts and crafts, and sports games.
Camp Director
AlphaBEST Education Inc.
Arlington, VA
06.2023 - 08.2023
- Assisted with training camp staff on programs and procedures.
- Teamed up with Regional Director for distributing work hours among camp instructors.
- Assisted in coordinating, planning, and directing daily activities for participants aged 6 to 10.
- Reviewed inventory levels and obtained supplies needed for lesson plans.
- Collaborated with staff to design and implement innovative themes and events for camp participants.
- Communicated with parents or guardians to discuss achievements and behavior concerns.
Behavioral Technician
Brighter Strides
Alexandria, VA
06.2022 - 06.2023
- Applied proven strategies to positively affect client behaviors.
- Documented patients' activities and behaviors into the EHR system for recordkeeping.
- Documented patient interactions and behavioral incidents, in compliance with HIPAA requirements.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family, or staff.
- Assisted with building life and social skills that are useful for everyday activities and interactions.
Direct Support Professional
Dominion Youth Services
Alexandria , VA
02.2020 - 07.2021
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Tracked and recorded client status progress and challenges in reports based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client's well-being, safety and comfort under physician direction.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Partnered with interdisciplinary teams to implement care plans.
Behavioral Technician
Center For Autism And Related Disorders
Fairfax, VA
08.2018 - 04.2020
- Organized, modeled and reviewed behavior information with Skills Log
- Used therapy techniques in line with Applied Behavior Analysis requirements
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
- Collaborated closely with treatment team to appropriately coordinate client care services
- Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
Education
Crisis Intervention -
Right Response
Fairfax, VA08-2025
Registered Behavior Technician (RBT) -
Relias Academy
Fairfax, VA04-2025
Medication Administration Training For Youth (MATY) -
VA Association of Independent Specialized Ed.
Fairfax, VA03-2024
Food Safety Manager -
ServSafe
Fairfax, VA08-2023
Adult And Pediatric First Aid/CPR/AED -
American Red Cross
Arlington, VA06-2023
Skills
- Supervision
- Behavioral therapy techniques
- Schedule management
- Google Suite proficiency
- Central Reach proficiency
- Office administration
- Relationship development
- Problem resolution
- Medication management
- Microsoft Office proficiency
- Data collection
- Crisis intervention
- Fluent in Spanish
Timeline
Office Manager
Success on the Spectrum
09.2025 - Current
Camp Director
ProsToYou Tennis
06.2025 - 08.2025
Program Support Coordinator
PHILLIPS Programs
08.2023 - 09.2025
Camp Director
AlphaBEST Education Inc.
06.2023 - 08.2023
Behavioral Technician
Brighter Strides
06.2022 - 06.2023
Direct Support Professional
Dominion Youth Services
02.2020 - 07.2021
Behavioral Technician
Center For Autism And Related Disorders
08.2018 - 04.2020
Medication Administration Training For Youth (MATY) -
VA Association of Independent Specialized Ed.
Food Safety Manager -
ServSafe
Crisis Intervention -
Right Response
Registered Behavior Technician (RBT) -
Relias Academy
Adult And Pediatric First Aid/CPR/AED -
American Red Cross