Felicia Ruple
Cleveland
Summary
Dynamic bartender with a proven track record at Pour Behavior, excelling in customer service and creative mixology. Recognized for training new staff and enhancing guest experiences through engaging interactions. Highly reliable and skilled in cash register operations, consistently delivering exceptional service in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Bartender
Pour Behavior
Cleveland, OH
07.2026 - Current
- Prepared and served beverages, ensuring quality and consistency in every order.
- Assisted in maintaining cleanliness and organization of bar area during peak hours.
- Engaged with customers to provide exceptional service and enhance their experience.
- Collaborated with team members to manage inventory and replenish stock efficiently.
Bartender/Restaurant Server
Choukoyah Bar & Grill
Cleveland, OH
09.2025 - 07.2026
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated cash register, processing payments accurately and efficiently.
- Collaborated with kitchen staff to ensure timely service and order accuracy.
- Adapted quickly to changes in drink specials and menu offerings, enhancing operational efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender Shift Manager
Pensacola Beach Boardwalk
Pensacola Beach, FL
05.2022 - 03.2025
- Supervised daily bar operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored new bartenders on drink preparation and customer engagement techniques.
- Developed and implemented cocktail menus, enhancing overall customer experience and satisfaction.
- Oversaw cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Resolved customer complaints promptly, fostering a positive atmosphere and encouraging repeat business.
- Collaborated with management to optimize staffing schedules based on peak hours for improved service efficiency.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained 25 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Regional Field Director
One Fair Wage
Akron, OH
08.2023 - 12.2023
- Coordinated training sessions for staff to improve advocacy skills and knowledge of wage equity issues.
- Streamlined communication processes between field teams, enhancing collaboration and information sharing across regions.
- Provided regular updates to senior management regarding progress on initiatives, enabling swift adjustments when necessary for optimal results.
- Produced 10 reports per week to analyze job performance against team goals.
- Visited sites periodically to view service levels and adherence to global service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Customer Service Representative
Leaf Filter Gutter Protection
Hudson, OH
05.2018 - 03.2019
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Guided customers through product features and installation processes, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
Lead Telemarketer
Advanced Telemarketing
Akron, OH
08.1993 - 09.2004
- Mentored team members on effective communication strategies and objection handling techniques.
- Led telemarketing campaigns to drive customer engagement and increase lead generation.
- Oversaw scheduling and workflow management to maximize productivity within the telemarketing department.
- Established daily goals for individual telemarketers, fostering a competitive atmosphere that boosted output levels.
- Monitored call quality and provided constructive feedback, elevating overall team performance.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages, and transferred calls to correct individuals.
- Followed up with customers to solicit further sales.
- Qualified leads and set up customer appointments for outside sales team.
- Made average of 1,000 required outbound and inbound calls per day.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
High School Diploma -
Central Hower
Akron, OH07-1996
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Hospitality service expertise
- Professional appearance
- Alcohol awareness
- Team training and development
- New hire training
- Drink preparation techniques
- Sales expertise
- Classic cocktails
- Food running
- Creative mixology
- Ordering procedures
- Garnishing drinks
- Dining room management
- Proficient in mixology
Certification
- Certified Mixologist
- Peer Recovery Support Training
- Chemical Dependency Counseling Assistant[Preliminary]
- Sales Manager Certificate
Timeline
Bartender
Pour Behavior
07.2026 - Current
Bartender/Restaurant Server
Choukoyah Bar & Grill
09.2025 - 07.2026
Regional Field Director
One Fair Wage
08.2023 - 12.2023
Bartender Shift Manager
Pensacola Beach Boardwalk
05.2022 - 03.2025
Customer Service Representative
Leaf Filter Gutter Protection
05.2018 - 03.2019
Lead Telemarketer
Advanced Telemarketing
08.1993 - 09.2004
High School Diploma -
Central Hower