Felicia Siravo

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

. Take orders

. Run food

. Run breakfast

. Run Dinner shifts

. Serve drinks and dessert trays

. Carry trays

• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding hotel services and amenities.

• Measured intraocular pressure using Goldman and Tonopen tonometry process.
• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

• Assessed needs of each client and recommended appropriate services and resources.
• Maintained high level of client confidentiality, following strict guidelines and recommendations.
• Offered support and direction to families and coordinated with court system and other community agencies for treatment.
• Performed discharge planning, placement monitoring and crisis intervention.