Felicia Austin
Springtown
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
National Farm Life Insurance Company
04.2023 - Current
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Provided product knowledge and support for insurance policies.
- Manage high call volume while maintaining a courteous and professional demeanor.
- Enhance customer satisfaction by resolving issues promptly and professionally.
- Respond to customer requests for products, services, and company information.
Limited Medical Radiologic Technician
Citra Urgent Care
10.2021 - 04.2023
- Position x-ray equipment and set exposure factors to minimize radiation exposure. Chart patient history and reason for visit as well as taking patient vitals when they are roamed. Collect lab samples and blood when needed as well as administering injections.
- Techniques to minimize radiation exposure, positioned patient and set up, adjusted equipment to obtain optimum view of specific body area as requested by physician, explained procedures to patients to reduce anxieties and obtain cooperation, patient charting using EMR system, performed patient intake, roomed patients, measured and recorded patient vital signs, collected medical histories, and updated medical records.
Limited Medical Radiologic Technician Externship
Southwest Orthopedics Associates
04.2021 - 08.2021
- Positioned x-ray equipment and adjusted controls to set exposure factors, such as time and distance, used beam-restrictive devices and patient-shielding
Certified Pharmacy Technician
Brookshire's Grocery Company
02.2020 - 03.2021
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Collected co-payments or full payments from customers.
- Assisted pharmacists in preparing medication orders and maintaining inventory levels.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
Accredo
11.2018 - 02.2020
- Achieved timely fulfillment of medical supplies and prescriptions through effective organization. Streamlined packaging processes for medications and supplies, enhancing shipping efficiency. Maintained a pristine work area, contributing to operational excellence. Conducted weekly cycle counts to optimize inventory management.
Cashier/Certified Pharmacy Technician
Brookshire's Grocery Company
08.2010 - 11.2018
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
Limited Medical Radiologic Technician -
The College of Health Care Professions
Fort Worth, TX08.2021
High School Diploma -
Springtown High School
Springtown, TX06-2011
Skills
- Good communication skills
- Active listening
- Charting
- Customer Service
- Customer relationship management (CRM)
- Data Entry
- Answering Multi-Line Phones
Certification
- Certified Pharmacy Technician 2014 - Present
Timeline
Customer Service Specialist
National Farm Life Insurance Company
04.2023 - Current
Limited Medical Radiologic Technician
Citra Urgent Care
10.2021 - 04.2023
Limited Medical Radiologic Technician Externship
Southwest Orthopedics Associates
04.2021 - 08.2021
Certified Pharmacy Technician
Brookshire's Grocery Company
02.2020 - 03.2021
Certified Pharmacy Technician
Accredo
11.2018 - 02.2020
Cashier/Certified Pharmacy Technician
Brookshire's Grocery Company
08.2010 - 11.2018
Limited Medical Radiologic Technician -
The College of Health Care Professions
High School Diploma -
Springtown High School