MPA
Felicia Smith
TowerEV
Los Angeles,CA
41
Years of experience
Dedicated professional with extensive experience in customer service and eligibility assessment. Known for attention to detail, reliability, and adherence to safety practices. Ready to enhance client satisfaction through effective communication and problem-solving.
Education
Masters in Public Administration - Management
Bachelor of Arts - Sociology
High School Diploma
Work History
Driver
8 Months- Adhered to traffic laws and company policies to uphold safe driving practices.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Eligibility Worker 2
8 Years- Assessed eligibility for public assistance programs based on client information and documentation.
- Processed applications efficiently via computer while adhering to regulatory guidelines and policies.
- Reviewed necessary data to verify client's needs for effective services.
- Provided exceptional customer service by addressing inquiries and resolving issues with compassion and professionalism.
- Maintained detailed records in electronic case management systems for compliance and reporting purposes.
- Participated in training sessions to enhance knowledge of program updates, policies, and best practices.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Casual Pay Postal Worker
1 Month- Sorted and distributed incoming mail to ensure timely delivery.
- Collaborated with team members to enhance workflow and service efficiency.
- Adhered to safety protocols while handling hazardous materials in the facility.
- Supported colleagues through effective teamwork and communication during peak mailing season.
- Managed time effectively to complete assigned tasks within tight deadlines during high-volume period.
- Maintained a safe work environment by adhering to postal regulations and guidelines for handling hazardous materials.
Intermediate Typist Clerk
29 Years 10 Months- Processed and entered data into departmental databases with accuracy and attention to detail.
- Collaborated with team members to maintain workflows and improve overall office efficiency.
- Attended training associated with role to improve skills.
- Provided diverse clerical support for social services department.
- Completed data entry of input information.
- Ensured timely completion of projects by prioritizing tasks and consistently meeting deadlines.
- Collaborated effectively with co-workers ensuring seamless communication and execution of tasks.
- Contributed to a professional work environment by maintaining confidentiality and handling sensitive information appropriately.
- Reduced errors in correspondence by carefully proofreading all outgoing communications before distribution.
- Maintained high-quality standards with meticulous attention to detail during repetitive typing tasks.
- Demonstrated flexibility and adaptability by quickly adjusting to changes in project scope or deadlines, maintaining productivity and a positive attitude throughout.
- Accurately typed 40 words per minute with no errors.
Skills
Time management
Valid Driver's license
Customer service great
Clean driving record
Safe driving practices
Punctual and reliable
City and non-city driving
Flexible schedule
Punctuality
Safety protocols
Defensive driving
Vehicle inspection
Driving in adverse conditions
Navigational systems and GPS
Traffic law observation
Passenger transportation
Timeline
Driver
TowerEV
09.2024 - 05.2025Read More
Casual Pay Postal Worker
USPS
12.2018 - 01.2019Read More
Eligibility Worker 2
Los Angeles Department of Social Services
04.2014 - 04.2022Read More
Intermediate Typist Clerk
Los Angeles Department of Public Social Services
06.1984 - 04.2014Read More
California State University, Northridge
Masters in Public Administration from Management
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California State University Dominguez Hills
Bachelor of Arts from Sociology
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George Washington Preparatory High School
High School Diploma
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