Felicia Smolinski
Sussex,NJ
Summary
Dedicated nursing student working towards obtaining LPN certification, with a strong background in customer service and team management. Solid understanding of the role of nurses in interdisciplinary healthcare teams. Demonstrates excellent clinical skills gained through comprehensive clinical rotations, including patient assessment, medication administration, and patient care. Proven ability to effectively communicate and collaborate with patients, families, and healthcare professionals. Skilled in managing multiple tasks in fast-paced environments, ensuring high standards of care and patient comfort. Strong interpersonal skills developed through years of experience in customer-facing roles, with a focus on delivering compassionate care and maintaining positive relationships.
Overview
9
9
years of professional experience
Work History
Server
Crystal Cafe
01.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Sussex Sit N chat & Crystal Cafe operated by the same owner but different locations
Contact Tracing
TCML
09.2021 - 04.2024
- Supported contact tracing efforts by maintaining accurate records of employee interactions and potential exposures.
- Collaborated with team members to streamline processes, resulting in increased efficiency in the contact tracing program.
- Clarified misconceptions about the virus, sharing accurate information during contact tracing calls.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
Manager
Crystal Cafe
06.2022 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Sussex Sit N chat & Crystal Cafe operated by the same owner but different locations.
Manager
Sussex Sit N Chat
08.2019 - 06.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Sussex Sit N chat & Crystal Cafe operated by the same owner but different locations
COVID-19 Contact Tracer
Staffing
01.2021 - 05.2021
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
Server
Sussex Sit N Chat
04.2018 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Sussex Sit N chat & Crystal Cafe operated by the same owner but different locations
Auto Sales
Sussex Honda
04.2016 - 03.2018
- Collaborated with finance department to secure optimal financing options for customers.
- Utilized digital marketing tools to create targeted advertising campaigns that drove showroom traffic.
- Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
- Boosted sales revenue through effective negotiation and closing tactics.
Education
Licensed Practical Nurse - Practical Nursing
01-2025
- Completed a comprehensive curriculum in nursing theory, clinical practice, and patient care under the supervision of licensed instructors.
- Gained hands-on experience in a variety of healthcare settings, including hospitals, long-term care facilities, and outpatient clinics.
- Developed skills in patient assessment, administration of medications, wound care, and providing personal care for patients with diverse needs.
- Learned to work collaboratively in interdisciplinary healthcare teams, ensuring high standards of care, safety, and patient comfort.
- Completed clinical rotations at multiple long term care & rehabilitation facilities
- Demonstrated proficiency in maintaining patient records, ensuring accurate documentation, and adhering to nursing protocols.
- Acquired knowledge of infection control practices, patient privacy regulations (HIPAA), and ethical decision-making in healthcare settings.
No Degree - Medical Coding And Billing
11-2020
- GPA 3.38
- Acquired knowledge of healthcare billing software, data entry, and the use of electronic health records (EHR) systems for efficient practice management.
- Developed expertise in understanding medical terminology, anatomy, and physiology to ensure accurate coding and billing procedures.
- Trained in HIPAA regulations and healthcare compliance to maintain patient confidentiality and meet legal requirements.
GED -
06-2018
High School Diploma -
04-2006
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Customer service
- Cleanliness standards
- Team collaboration
- Guest engagement
- Relationship management
Timeline
Server - Crystal Cafe
01.2024 - Current
Manager - Crystal Cafe
06.2022 - 01.2024
Contact Tracing - TCML
09.2021 - 04.2024
COVID-19 Contact Tracer - Staffing
01.2021 - 05.2021
Manager - Sussex Sit N Chat
08.2019 - 06.2022
Server - Sussex Sit N Chat
04.2018 - 08.2019
Auto Sales - Sussex Honda
04.2016 - 03.2018
Jersey College - Licensed Practical Nurse, Practical Nursing
University of Phoenix - No Degree, Medical Coding And Billing
SCCC - GED,
High Point Regional HS - High School Diploma,
Similar Profiles
Ucheoma Emmanuel-IwuagwuUcheoma Emmanuel-Iwuagwu
Server at Crystal CafeServer at Crystal Cafe
Jelani SimmonsJelani Simmons
Cashier Helper at Cafe Ole Crystal Caves BermudaCashier Helper at Cafe Ole Crystal Caves Bermuda
Maninder SinghManinder Singh
Customer Service/Sales Representative Manager at Crystal Car Wash & CafeCustomer Service/Sales Representative Manager at Crystal Car Wash & Cafe