BRITTNEY PINKNEY
Fort Washington,MD
Summary
Experienced professional with a strong background in customer service seeking administrative or executive assistant opportunities. Proven ability to provide top-notch administrative support, handle inquiries and complaints with professionalism, and ensure exceptional customer satisfaction. Efficient, organized, and detail-oriented with excellent communication and interpersonal skills. Committed to contributing to the overall success and growth of the organization.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Faith2Felicity Crystal Cafe
06.2024 - 12.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Educate staff and clientele about crystals, gemstones, and the metaphysical realm.
- Assist the Store Manager in overseeing store operations, ensuring alignment with Faith2Felicity's vision and standards.
- Participate in inventory management, product launches, and promotional events.
- Handle customer inquiries and concerns, ensuring a seamless shopping experience.
CREW MEMBER
Burnbox Pizza
01.2024 - 05.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
BARISTA
Starbucks
09.2022 - 06.2023
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Proficiency in using a point-of-sale system to process transactions, handle cash management, and accurately record orders.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
SOCIAL MEDIA MARKETING INTERN
Pinkney Promise Nonprofit
01.2020 - Current
- Social Media Content Creation and Management
- Analyze data to evaluate success rate and customer experience
- Event coordinator
Education
Associate of Arts - Psychology
Prince George's Community College
Upper Marlboro, MD01.2025
High School Diploma - undefined
FRIENDLY HIGH SCHOOL
05.2023
Skills
- Serving & Food Preparation
- Food Safety & Service Management
- Exceptional Customer Service
- Hospitality & Leadership
- Sales & Marketing
- Restaurant Management
- Pet Care
- Organizational Skills & Time Management
- Microsoft Office Suite
- Reception Experience
- Operations Management
Timeline
Assistant Manager
Faith2Felicity Crystal Cafe
06.2024 - 12.2024
CREW MEMBER
Burnbox Pizza
01.2024 - 05.2024
BARISTA
Starbucks
09.2022 - 06.2023
SOCIAL MEDIA MARKETING INTERN
Pinkney Promise Nonprofit
01.2020 - Current
High School Diploma - undefined
FRIENDLY HIGH SCHOOL
Associate of Arts - Psychology
Prince George's Community College
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