Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Stevens

Huntersville, NC,North Carolina

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

22
22
years of professional experience

Work History

Sales Associate

AT&T
Charlotte, NC
10.2002 - Current
  • Attended weekly team meetings to review performance goals and objectives.
  • Tracked sales performance metrics to identify trends in market place.
  • Upsold additional items based on customer interests and needs.

RAM

AT&T
Pensacola, FL
10.2002 - Current
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Trainer

AT&T
Pensacola, FL
10.2002 - Current
  • Recommended changes or improvements in existing training processes as needed.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Provided on-the-job coaching and guidance to employees.
  • Facilitated group workshops and one-on-one coaching sessions.
  • Attended coaching clinics to stay abreast of new trends in coaching methods.

Education

High School Diploma -

Washington High School
Pensacola, FL
05-1993

Skills

  • Payment Processing
  • Customer Needs Assessment
  • Sales Development
  • Upselling
  • Product Sales
  • CRM software proficiency
  • Promotional support
  • Time Management
  • Order Processing
  • Complex Problem-Solving
  • Listening Skills
  • Customer Service
  • Sales Goals Attainment
  • Conflict Resolution
  • Sales Strategies
  • Multi-tasking strength

Timeline

Sales Associate

AT&T
10.2002 - Current

RAM

AT&T
10.2002 - Current

Trainer

AT&T
10.2002 - Current

High School Diploma -

Washington High School

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Felicia Stevens