FELICIA STIVERS
OPTIMAL KERALTY CO.
Maryville,TN
Work Preference
Work Type
Full Time
Important To Me
Company CulturePersonal development programs
Summary
Meticulous operations professional with over 20 years of experience in administrative and operational roles. Expertise in conducting workflow analysis, managing vendor relations, and collaborating with teams to enhance business efficiency and sales strategies.
Work History
1 Year 8 Months
01.2025 - Current
1 Year 8 Months
OPERATIONS, PURCHASING & SALES
OPTIMAL KERALTY CO.
01.2025 - Current
- Managed vendor and sales accounts to streamline operations and enhance service delivery.
- Evaluated pricing structures to maintain competitive positioning and support sales initiatives.
- Conducted workflow analysis to uncover process enhancement opportunities.
- Facilitated communication between management and employees, strengthening alignment.
- Prioritized tasks effectively to achieve efficient service objectives.
- Assisted colleagues with project tasks, fostering a collaborative team atmosphere.
- Leveraged software tools to enhance process efficiency and improve team performance.
- Managed special projects, adapting to new products and operational processes.
1 Year 9 Months
04.2023 - 01.2025
1 Year 9 Months
ECOMMERCE SALES MANAGER
OPTIMAL KERALTY CO.
04.2023 - 01.2025
- Developed and executed e-commerce sales strategies for diverse product lines.
- Managed online product listings and optimized descriptions for better visibility.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Compiled and analyzed data to identify a strategy for boosting sales and performance.
- Collaborated with upper management to implement improvements and exceed team objectives.
- Liaised with sales and management teams to develop solutions that aligned with shared goals.
- Identified process improvement opportunities through analysis of customer feedback surveys.
- Collaborated with cross-functional teams across departments such as finance, logistics and customer service.
- Oversaw a successful website launch and ongoing operations to enhance user experience.
13 Years 9 Months
06.2009 - 03.2023
13 Years 9 Months
OFFICE MANAGER
BRAXTON MEDICAL CORP | Lutz, FL
06.2009 - 03.2023
- Led and consulted with Senior Management and key partners to maintain vendor and customer accounts using Sage software, SQL, and MS Excel
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of the office, warehouse personnel, and activities.
- Resolved financial discrepancies using AP/AR reports and custom queries from DacEasy accounting software, ensuring accurate financial records.
- Facilitated financial and administrative processes to enhance organizational efficiency.
- Managed ISO processes and conducted internal audits to ensure compliance with industry standards.
- Developed quality assurance standards and processes
- Created and maintained organized filing systems for paper and electronic documents, improving accessibility and document retrieval.
- Communicated and supported the CEO and COO frequently.
Education
Associate of Arts - BUSINESS ADMINISTRATION
Belhaven University | Jackson, MS | 08-2021
President's List, Dean's List, Business Writing and Communication, Computer Applications, Financial and Administrative Accounting.
Skills
Financial Reporting
Account Reconciliation
Payable and Receivable
Data Analysis
Vendor management
NetSuite
MS Office
Computer and organizational skills
Certification
Nov. 2022: University of South Florida - Business Analytics Science Certificate, Oct-Nov 2022: Coursera Certificate - Intro to Data Analytics, 2017-2022: Udemy Courses - MS Excel-Adv, Excel Formulas& Functions, MS Power BI, and JavaScript. April 2017 - April 2020: ISO 9001:2015 PRI Registrar Certificate
Timeline
OPERATIONS, PURCHASING & SALES
OPTIMAL KERALTY CO.
01.2025 - CurrentRead more
ECOMMERCE SALES MANAGER
OPTIMAL KERALTY CO.
04.2023 - 01.2025Read more
OFFICE MANAGER
BRAXTON MEDICAL CORP
06.2009 - 03.2023Read more
Belhaven University - Associate of Arts, BUSINESS ADMINISTRATION
Read more