Felicia Tank
Alpharetta,GA
Summary
Human resources professional with expertise in strategic implementation and continuous improvement across diverse industries. Demonstrated success in leading HR initiatives, managing employee benefits programs, and optimizing HR operations. Contributions have resulted in enhanced organizational performance and increased employee satisfaction.
Overview
25
25
years of professional experience
Work History
Human Resources Director
ON Services
Norcross, GA
01.2023 - Current
- Partnered with CEO and executive leadership to execute organization-wide HR strategies, driving continuous improvement across the organization.
- Provided HR support for two company acquisitions, ensuring seamless integration of HR requirements.
- Managed implementation of new HRIS and payroll provider, enhancing HR operational efficiency.
- Developed company human resources intranet site
Human Resources Senior Consultant
Desmond Group
Alpharetta, GA
02.2011 - 01.2023
- Provided tailored human resources solutions aligned with client company goals.
- Delivered HR support to small organizations without dedicated HR functions, evaluated business processes, and recommended improvements that increased operational efficiency.
- Designed and delivered benefits programs, including open enrollment and communications.
- Developed and implemented a new employee reimbursement program to streamline expense submissions.
- Reduced payroll processing costs by 50% and employee benefit costs by 15%
Human Resources Manager
Kraft Foods
Naperville, IL
09.2008 - 06.2009
- Represented company in two union contract negotiations and two grievance arbitrations, advocating for organizational interests.
- Conducted thorough investigations into workplace incidents, ensuring compliance with company policies; oversaw employee disciplinary meetings and terminations while providing guidance on labor laws to mitigate legal risk.
- Resolved labor relations and managed two collective bargaining agreements, effectively addressing workplace conflicts.
Area Human Resources Manager
Sears Holdings
Hoffman Estates, IL
09.2006 - 12.2007
- Supported Logistics Department VP and director level management with strategic HR initiatives Provide management and support to HR Managers at five unionized distribution centers
- Conducted field audits to identify and implement HR best practices across distribution centers
- Managed HR activities and communications to ensure smooth transitions during facility consolidations
Senior Human Resources Generalist
DHL
Chicago, IL
09.2001 - 09.2006
- Provided HR support for 2500 employees across multiple states; guided management on policies, procedures, and benefit plans.
- Developed comprehensive management training modules for employees nationwide-evolved to become utilized for all US employees
- Co-developed training records database for US employees to streamline training documentation.
- Facilitated corporate, compliance, and labor relations training, enhancing understanding of liability risks.
Education
Bachelor of Arts Degree - Psychology and Education
Monmouth College
Monmouth, IllinoisSkills
- Human resources management
- Mergers and acquisitions
- Change management
- Continuous improvement
- Employee and labor relations
- Performance management
- Employee engagement
- Strategic development
- HR policy development
- Retention strategies
- Risk management
- Performance evaluation
- Organizational development
- HR project management
- Training program management
- Leadership training
Timeline
Human Resources Director
ON Services
01.2023 - Current
Human Resources Senior Consultant
Desmond Group
02.2011 - 01.2023
Human Resources Manager
Kraft Foods
09.2008 - 06.2009
Area Human Resources Manager
Sears Holdings
09.2006 - 12.2007
Senior Human Resources Generalist
DHL
09.2001 - 09.2006
Bachelor of Arts Degree - Psychology and Education
Monmouth College