Felicia Thomas
Pataskala,OH
Summary
Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Overview
26
26
years of professional experience
Work History
Team Supervisor, Health Coach
Herbalife Independent Distributor
Pataskala, OH
08.2016 - Current
- Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
- Prepared over 75 healthy meal replacements and energy teas each day to encourage and supplement healthy lifestyle choices.
- Increased effectiveness of customer personal goals by advising additional on beneficial supplements.
- Incentivized performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
Operations & Training Manager
Ohio National Guard
Columbus, OH
09.2008 - 02.2022
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of company level managers, operations, finance, human resources, safety and compliance.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Improved company preparedness by 30% in first year.
Human Resources Manager
Mobilization, Ohio National Guard
Columbus, OH
06.2006 - 09.2008
- Served as liaison between mobilized Soldiers and Ohio National Guard staff offices.
- Maintained payroll and benefits for over 150 employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Motivated employees through special events and incentive programs.
- Managed random monthly drug testing for over 45 employees.
Medical Assistant
Nationwide Children's Hospital
Columbus, OH
05.2002 - 06.2006
- Obtained client medical history, medication information, symptoms and allergies for daily average of 50 pediatric patients.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Education
Some College (No Degree) - Nursing Science
Central Ohio Technical College
Newark, OHSome College (No Degree) - General Studies
University of Maryland Global Campus
Buedingen, GermanySkills
- Continuous Improvement Strategies
- Motivational Leadership
- SOP Adherence
- Inventory Assessments
- Budget Adherence
- Performance Evaluations
- Coaching and Mentoring
- Loss Prevention Strategies
- PPE Compliance
- Travel Itineraries
- Strategic Decision-Making
Timeline
Team Supervisor, Health Coach
Herbalife Independent Distributor
08.2016 - Current
Operations & Training Manager
Ohio National Guard
09.2008 - 02.2022
Human Resources Manager
Mobilization, Ohio National Guard
06.2006 - 09.2008
Medical Assistant
Nationwide Children's Hospital
05.2002 - 06.2006
Some College (No Degree) - Nursing Science
Central Ohio Technical College
Some College (No Degree) - General Studies
University of Maryland Global Campus
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