Felicia Thomas
Summary
Highly motivated and trained professional seeking challenging opportunities within the Administration and or Transportation positions to utilize my extensive skillset. Also, too obtain a growth-oriented position with a forward-thinking company in which hard work and advancement are highly valued.
Overview
13
13
years of professional experience
Work History
Transportation Dispatcher
Geo Group
Love Joy
2024.09 - Current
- Analyze and coordinate transport schedules based on the client (US Marshals) requests and needs
- Communicate with transport teams, relaying information on missions, traffic, and or emergencies
- Track and monitor transport teams using GPS Live Map to locate the status of vehicles and officers
- Maintain accurate logs and records of all calls, transport missions, and information containing detainees. Also provides all necessary documents for detainees including face sheets and paperwork to transport teams before departure of missions
- Communicate emergencies thru proper protocols and law enforcement
- Transport prisoners and or detainees safely to & from different prisons, jails, airports, courts, and medical centers
- Make sure buses & vans are cleaned, sanitized, stocked, fueled, & have no contraband
- Dispatch vehicles and communicates with Transportation Officers to ensure that they are transporting detainees according to posted schedules
- Informs supervisor of any problems that occur with the vehicles or their passengers
- Performs other duties as assigned
- Class B CDL w/Airbrakes
School Bus Driver
Phenix City Schools
Phenix City
2023.09 - 2024.09
- Transport children safely from home to school & from school to home, field trips, after school activity, and other events
- Performs daily pre and post trip inspections for overall safety of the bus interior and exterior
- Monitor student’s behavior on and off school bus and report to appropriate personnel @ the school
- Assist students with special needs or disabilities on and off the bus
- Maintain records, inspection logs, incident reports, mileage, and student on bus
- Conduct emergency evacuation drills on bus
Senior Transportation Officer
Transcor America LLC
Lumpkin
2021.02 - 2023.09
- Transport prisoners and or detainees safely to & from different prisons, jails, airports, courts, and medical centers
- Performs daily pre and post trip inspections for overall safety of the bus interior and exterior
- Make sure buses & vans are cleaned, sanitized, stocked, fueled, & have no contraband
- Communicate emergencies thru proper protocols and law enforcement
- Informs supervisor of any problems that occur with the vehicles or their passengers
- Reports to client (Homeland Security & or Marshals)
- Customer Service & paperwork
School Bus Driver
Sunrise South West School Bus Company
Crestwood
2014.07 - 2020.03
- Transport children safely from home to school & from school to home, field trips, after school activity, and other events
- Performs daily pre and post trip inspections for overall safety of the bus interior and exterior
- Monitor student’s behavior on and off school bus and report to appropriate personnel @ the school
- Assist students with special needs or disabilities on and off the bus
- Maintain records, inspection logs, incident reports, mileage, and student on bus
- Conduct emergency evacuation drills on bus
IT Scheduler
Wynnadalco LLC
Mokena
2019.07 - 2019.10
- Responded to all customer inquiries in a timely manner
- Maintain detailed account records and contact logs using Outlook
- Researched and Resolved issues relating to inventory accuracy
- Served as liaison to customer for order commitment to escalations, order expedites, and problem resolutions
- Met all customers guidelines including service levels, handle time and productivity
- Always adhered to all confidentiality requirements
- Assumed ownership over team productivity and managed work flow to meet or exceed quality
- Effective liaison between customers and internal departments
- Investigated and resolved customers inquiries and complaints in an empathetic manner
- Schedule deliveries and install to customer sites
Chauffeur
Access Granted of Chicago
Blue Island
2015.06 - 2019.09
- Safely transport different age groups of people to & from different destinations within a timely fashion while they party on the bus
- Handling large amounts of cash deposits
- Customer Service & paperwork
- Performs daily pre and post trip inspections for overall safety of the bus interior and exterior
- Maintain the cleanliness of the buses
- Stock buses with condiments for each party
- Class b cdl / Airbrake
Head Front Desk Health Personnel
Thomas John Vision Institute
Tinley Park
2013.02 - 2014.04
- Health PCP, Centricity, & EMR software
- Customer Service
- Check patients in & out
- Answer & transfer phone calls
- Schedule patient's appointments & surgeries
- Fax, file, scan, internet, order supplies
- Assist patients to & from exam rooms
- Key holder & Floater for two offices
- Oversee & train 4-6 employees
Education
Southern New Hampshire University -
Southern New Hampshire University
Remote08.2025
Kaplan College -
Kaplan College
Hammond, IN03.2009
High School -
Thornton Township High School
Harvey, IL06.1999
Skills
- Effective communication
- Customer service
- Transport scheduling
- Conflict resolution
- Record management
- Team collaboration
- Employee management
- Budgeting and financial skills
- Verbal and written communication
- Microsoft Office Suite
- Organization and multitasking
- Office administration
- Scheduling
Timeline
Transportation Dispatcher
Geo Group
2024.09 - Current
School Bus Driver
Phenix City Schools
2023.09 - 2024.09
Senior Transportation Officer
Transcor America LLC
2021.02 - 2023.09
IT Scheduler
Wynnadalco LLC
2019.07 - 2019.10
Chauffeur
Access Granted of Chicago
2015.06 - 2019.09
School Bus Driver
Sunrise South West School Bus Company
2014.07 - 2020.03
Head Front Desk Health Personnel
Thomas John Vision Institute
2013.02 - 2014.04
Southern New Hampshire University -
Southern New Hampshire University
Kaplan College -
Kaplan College
High School -
Thornton Township High School