Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Felicia Tilley

Barnwell,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Remote Temp Customer Service

TLC Associates
Cedar Rapids, IA
12.2023 - 02.2024
  • Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
  • Assisted customers in resolving issues with their accounts or orders.
  • Created reports of customer service activities for management review.
  • Received incoming calls from customers and responded to inquiries about product features and benefits.
  • Maintained a professional attitude while providing excellent customer service.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the system.
  • Identified potential problems and escalated them as needed to ensure resolution.

Lead Extrusion Operator

Tiva
Blackville, SC
09.2022 - 07.2023
  • Set up and operated extrusion machines to produce plastic products according to customer specifications.
  • Maintained cleanliness of work area, including machine parts, tools and equipment.
  • Adjusted machine settings to control speed, temperature, pressure and other variables as needed.
  • Troubleshot any malfunctions or breakdowns in the extrusion process and made necessary repairs or adjustments.
  • Monitored production output for quality assurance purposes.
  • Ensured that all safety procedures were followed during operation of machinery.
  • Performed regular maintenance on machines, such as lubricating moving parts and replacing worn components.

Picker

Amazon
West Columbia, SC
03.2021 - 04.2022
  • Received and processed customer orders for merchandise in a timely manner.
  • Verified accuracy of items picked, packed and shipped to customers.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.

Creeler

Shaw's Flooring
Aiken, SC
10.2017 - 08.2019
  • Checked creel for loose yarns and removed them carefully.
  • Inspected the yarn for quality assurance purposes.
  • Notified supervisor of any defects or inconsistencies in the yarn.
  • Ensured that all yarns were wound onto bobbins evenly and securely.
  • Maintained a clean and safe work area to avoid contamination of the product.
  • Recorded production data accurately and entered it into the computer system.
  • Changed colors as needed to ensure consistent dyeing results.
  • Cleaned creel between batches to prevent cross-contamination of colors.

88M Motor Transporter Operator

Army Reserves
Augusta, GA
10.2016 - 10.2018
  • Loaded vehicles onto car carriers for transport.
  • Verified vehicle information and condition prior to loading.
  • Checked paperwork for accuracy and completeness before loading vehicles.
  • Maintained records of loaded items, destinations, and delivery times.
  • Inspected trucks prior to departure to ensure they were in good working order.
  • Monitored road conditions and adjusted speed accordingly.
  • Delivered vehicles safely and efficiently to their destination on time.
  • Unloaded vehicles from car carrier upon arrival at destination site.

Picker/Packer/Sorter/AFE Problem Solver

Amazon
West Columbia, SC
08.2014 - 09.2016
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Stocked shelves with incoming merchandise as needed.
  • Operated warehouse machinery such as forklifts to move materials within the facility.
  • Organized stock on shelves in an orderly fashion for efficient retrieval.
  • Inspected and verified shipments for accuracy and quality assurance.
  • Utilized RF scanners to track inventory movements throughout the facility.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Assembled boxes or other containers for packing goods prior to shipment.
  • Reported any damaged products to supervisor immediately upon discovery.

92W Water Treatment Specialist

Army National Guard SC
Barnwell, SC
06.2010 - 06.2016
  • Performed water quality analysis and tests to ensure compliance with regulatory standards.
  • Maintained, operated, and monitored water treatment equipment such as filters, pumps, and other mechanical systems.
  • Conducted chemical feed system operations for disinfection processes.

Education

GED -

Barnwell Adult Education
Barnwell, SC
05-2009

Skills

  • Complaint Handling
  • De-Escalation Techniques
  • Quality Control
  • Promotional Support
  • Customer Service
  • Call Center Operations
  • Problem Resolution
  • Order Fulfillment

Accomplishments

  • 2015 South Carolina Flood Rescue: Formally commended by the Inspector General for superb supervisory actions and management

Timeline

Remote Temp Customer Service

TLC Associates
12.2023 - 02.2024

Lead Extrusion Operator

Tiva
09.2022 - 07.2023

Picker

Amazon
03.2021 - 04.2022

Creeler

Shaw's Flooring
10.2017 - 08.2019

88M Motor Transporter Operator

Army Reserves
10.2016 - 10.2018

Picker/Packer/Sorter/AFE Problem Solver

Amazon
08.2014 - 09.2016

92W Water Treatment Specialist

Army National Guard SC
06.2010 - 06.2016

GED -

Barnwell Adult Education

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Felicia Tilley