Felicia Timoteo

Cultivated positive customer relations to convince them to do a radio ratings survey.

• Organized and detail-oriented with a strong work ethic
• Developed and maintained courteous and effective working relationships

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls well over 50 calls daily with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Skilled at working independently and collaboratively in team environment
• Self-motivated, with strong sense of personal responsibility
• Worked effectively in fast-paced environments
• Worked well in team setting, providing support and guidance

• Provided positive first impressions to welcome existing, new, and potential customers. Managed over 50 calls daily.
• Solved customer challenges by offering relevant products and services.
• Contributed to team objectives in fast-paced environment.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Achieved or exceeded company-defined sales quotas.
• Skilled at working independently and collaboratively in team environment
• Self-motivated, with strong sense of personal responsibility
• Worked effectively in fast-paced environments

• Assisted customers in identifying issues and explained solutions to restore service and functionality. Managing over 50 calls daily.
• Translated complex technical issues into digestible language for non-technical users.
• Researched product and issue resolution tactics to address customer concerns.
• Researched and identified solutions to technical problems.
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility
• Worked well in a team setting, providing support and guidance

• Assisted driver with product or package deliveries to residential and commercial locations.
• Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
• Arranged packages on truck to achieve best use of storage space and to minimize damage.
• Lifted and carried packages weighing up to 50 pounds

• Conducted regular patrols of key areas to spot and control security concerns.
• Skilled at working independently and collaboratively in a team environment
• Worked effectively in fast-paced environments
• Demonstrated respect, friendliness and willingness to help wherever needed
• Organized and detail-oriented with a strong work ethic

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Reported suspicious activities and persons to law enforcement.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Responded quickly to emergency situations to assess and deflect issues.

• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Selected and filled orders from stock to fulfill customer requirements.

• Instrumental in setting up first clinic to combine with National Jewish
• Transcription
• Arranging travel and lodging both national and international
• Maintaining doctor’s schedules and their passports, visas, credentialing, licenses and memberships
• Accounts Payable
• Charge entry, Expense reports, Calendar maintenance
• Insurance verification and authorizations
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Managed department budgets and generated financial reports for management review.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Managed over 50 calls daily.