Felicia Tipton
Memphis
Summary
Outgoing Executive-Level Manager experienced in diversifying skills across industries within large organizations. Achieved customer satisfaction and business success through strong communication, organizational abilities, and effective leadership in fast-paced environments. Focused on fostering teamwork, cultivating partnerships, and adapting to change.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sedgwick
Memphis
06.2025 - 04.2026
- Answer calls, Submit claims, explain the claim, updated claim if needed with correct phone number, email and doctor information.
- Submit a return to work date also took 50-60 calls and day
Store Manager
TitleMax (TMX Finance)
Memphis
05.2022 - 06.2025
- Managed overall store performance through oversight of account management and recovery processes, delivering exceptional customer service.
- Managed daily operations and ensured compliance with company policies.
- Oversaw inventory management, including ordering and stock control processes.
- Created staff schedules to optimize labor efficiency and ensure adequate coverage across shifts.
- Trained new staff on procedures and best practices for store management.
- Provided ongoing training and development programs for staff, enhancing team capabilities and fostering career growth.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Whether it's building customer relationships or demonstrating new sales techniques, I work daily to set an example and become a key contributor in achieving the store's success.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
General Manager
TitleMax Financial
Memphis
05.2022 - 06.2025
- Managed overall store performance by overseeing account management and recovery processes, enhancing customer service experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations and enforced company policies.
- Implemented strategic initiatives to enhance customer service and satisfaction levels.
- Whether it's building customer relationships or demonstrating new sales techniques, I work daily to set an example and become a key contributor in achieving the store's success.
- Provided ongoing training and development programs for customers, contributing to team growth and business success.
- Enhanced employee understanding of their roles by providing comprehensive training on duties and company policies.
- Fostered a positive workplace culture focused on teamwork and employee engagement.
- Developed team building activities that fostered collaboration among departments, creating a positive work environment.
Account Manager
AMERICAN CAR CENTER
Memphis
03.2020 - 05.2022
- Operating as the lead point of contact for any and all matters specific to different accounts
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Tech- Patient Care
DaVita Dialysis
Memphis
03.2007 - 02.2021
- Demonstrated strong verbal and written communication skills to effectively convey information and coordinate with team members.
- Ability to work in a fast paced environment completing multiple tasks.
- Utilized medical terminology and basic computer software to facilitate accurate documentation and efficient workflow.
- Received CPR certification from the American Heart Association.
Agency Development Manager/ Insurance Agent
Colonial Life & Accident Insurance Company
Nashville
12.2019 - 02.2020
- Responsible for identifying sales opportunities for insurance plans and overseeing portfolio of clients, responsible for identifying risk management strategies, handling policy renewals, and tracking claims.
- As a manager I provide the management, analytical and leadership skills required to drive overall business growth to our company.
Insurance agent
liberty national
05.2019 - 10.2019
- Proactively identified sales opportunities for insurance plans, managed a portfolio of clients, processed policy renewals, and monitored claims.
Education
BACHELOR OF Science - MANAGEMENT
UNIVERSITY OF PHOENIX
Phoenix, AZASSOCIATE DEGREE - MEDICAL ADMINISTRATION
SOUTHEAST COLLEGE OF TECHNOLOGY
Memphis, TNSkills
- Customer service
- Call center experience
- Sales
- Active listening
- Communication skills
- Effective communication
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Administrative support
- Data entry
- Cash handling
- Sales support
- Retail experience
- Computer skills
- Microsoft Office
- Typing
- Claim processing
- Product knowledge
- Financial services
- Account Management
- Supervising experience
- Leadership
- Call center procedures
- Punctuality and reliability
- Strong teamwork
- Customer satisfaction measurement
- Vital Signs
Certification
Certified Notary Public, 02/23, 02/27
Additional Information
I have been a voluntary probation officer for over three years now.
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Sedgwick
06.2025 - 04.2026
Store Manager
TitleMax (TMX Finance)
05.2022 - 06.2025
General Manager
TitleMax Financial
05.2022 - 06.2025
Account Manager
AMERICAN CAR CENTER
03.2020 - 05.2022
Agency Development Manager/ Insurance Agent
Colonial Life & Accident Insurance Company
12.2019 - 02.2020
Insurance agent
liberty national
05.2019 - 10.2019
Tech- Patient Care
DaVita Dialysis
03.2007 - 02.2021
BACHELOR OF Science - MANAGEMENT
UNIVERSITY OF PHOENIX
ASSOCIATE DEGREE - MEDICAL ADMINISTRATION
SOUTHEAST COLLEGE OF TECHNOLOGY